Service Advisor: Build Trust, Drive Service Success

Vertu Motors plc; Ilkeston; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Rewards platform discounts

Preferential service rates

Colleague purchase scheme

Share incentive scheme

Pension

Enhanced maternity & paternity

Job summary

Vertu Nissan Ilkeston is seeking a Service Advisor to join our well-established dealership. We offer a £32,000 basic salary plus benefits and the chance to be part of one of the UK’s largest motor retailers.

The role centers on managing customer relationships with the workshop, setting expectations, upselling services, and following up to ensure satisfaction. Previous customer-facing service experience is essential, with a focus on building warm, trusted relationships.

Qualifications

• Previous customer facing service experience is essential.
• Customer focus and strong communication skills are important.

Responsibilities

• Set customer expectations and keep in touch throughout service or repair.
• Upsell additional products and follow up to ensure satisfaction.
• Act as the relationship manager between customer and workshop.

Skills

Customer service

Communication

Job description

Vertu Nissan Ilkeston is seeking a Service Advisor to join our well-established dealership. We offer a £32,000 basic salary plus benefits and the chance to be part of one of the UK’s largest motor retailers.

The role centers on managing customer relationships with the workshop, setting expectations, upselling services, and following up to ensure satisfaction. Previous customer-facing service experience is essential, with a focus on building warm, trusted relationships.