Service Advisor: Growth, Rewards & Customer Excellence

Vertu Motors plc; Gloucester; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

25 days holiday

Online rewards platform

Preferential service rates

Colleague purchase scheme

Share incentive scheme

Pension

Enhanced maternity & paternity

Job summary

Vertu Ford Gloucester is seeking a Service Advisor to join their established dealership. The role focuses on managing customer relationships between customers and the workshop, ensuring satisfaction throughout service or repair and guiding customers with upsells.

Strong customer-facing experience will be essential in a fast-paced environment. The position offers a competitive basic salary up to £35,000 per year plus company benefits, with opportunities for training and development within a

Qualifications

• Previous customer facing service experience is essential.
• Customer focus and communication skills are important.
• Ability to work in a fast-paced environment while meeting targets and deadlines.

Responsibilities

• Set customer expectations and keep in touch during service or repair.
• Upsell additional products and follow up to ensure satisfaction.
• Act as relationship manager between customer and workshop.

Skills

Customer service

Job description

Vertu Ford Gloucester is seeking a Service Advisor to join their established dealership. The role focuses on managing customer relationships between customers and the workshop, ensuring satisfaction throughout service or repair and guiding customers with upsells.

Strong customer-facing experience will be essential in a fast-paced environment. The position offers a competitive basic salary up to £35,000 per year plus company benefits, with opportunities for training and development within a