Service Advisor

Vertu Motors; Tees Valley; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

25 days holiday rising with length of 

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu BYD Hartlepool is seeking a Service Advisor to join our established dealership. The role centers on delivering outstanding customer service and acting as the bridge between customers and the workshop to ensure satisfaction.

You will build trusted relationships, manage service/repair communications, upsell when appropriate, and thrive in a fast-paced environment to meet targets. Prior customer-facing service experience is essential; we offer training and a range of employee benefits.

Qualifications

• Previous customer-facing service experience is essential.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet targets.

Responsibilities

• Set customer expectations and maintain contact with them throughout service or repair.
• Upsell additional products and follow up to ensure satisfaction.
• Act as the liaison between the customer and workshop to improve customer experience.

Skills

Customer service

Communication skills

Relationship management

Upselling

Job description

Vertu BYD Hartlepool

Here at Vertu BYD Hartlepool, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.

We are offering a basic salary up to£34,000 plus company benefits.

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.

You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.

For this role, we are looking for you to have a previous customer facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.

Previous experience within the role would be beneficial but is not essential.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.