Service Advisor - Birmingham

Silcom Recruitment; Birmingham; On-site; GBP 26,000 - 34,000; Full time

Job summary

Silcom Recruitment are seeking an experienced Service Advisor for a modern Birmingham dealership. Candidates with Kerridge system knowledge and proven motor trade experience are preferred.

The role involves acting as the main contact for visitors, assessing service requirements, arranging appointments and advising on maintenance needs. You will manage vehicle intake, upsell where appropriate, and handle warranty paperwork.

Qualifications

• Experience as a Service Advisor in a dealership environment.
• Proven ability to understand vehicle service needs and customer inquiries.
• Strong communication and up-selling skills within automotive service context.

Responsibilities

• Serve as the main point of contact for dealership visitors.
• Listen to customer inquiries and assess service requirements.
• Provide service recommendations based on input and vehicle history.
• Arrange appointments for maintenance, repairs and servicing.
• Supervise vehicle intake, noting condition, mileage and concerns.
• Suggest additional services per manufacturer guidance.
• Keep customers updated on service progress.
• Manage warranty claims and related paperwork.

Skills

Customer service

Dealership experience

Motor trade knowledge

Tools

Kerridge system

Job description

The Role:

Are you an experienced Service Advisor looking for a change?

Silcom Recruitment are on the hunt for an experienced Service Advisor to join a modern dealership based in Birmingham. Our client seeks a candidate with Kerridge system knowledge and proven experience within the motor trade.

Responsibilities & Requirements of a Service Advisor:

Serve as the main point of contact for dealership visitors.

Listen attentively to customer inquiries and assess vehicle service requirements accurately.

Provide service recommendations based on customer input and vehicle history.

Arrange appointments for vehicle maintenance, repairs, and servicing.

Supervise vehicle intake process, noting condition, mileage, and customer concerns.

Suggest additional services or products as per vehicle requirements or manufacturer guidelines.

Keep customers updated on their vehicle's service progress.

Manage warranty claims and relevant paperwork for eligible repairs.

The Package:

Basic Salary of £26,000 + OTE of up to £34,000!!

Monday to Friday [8:00am – 6:00pm] + (1-in-2) Saturdays [8:30am – 12:30pm]!

If you believe you have the passion, knowledge, experience, and enthusiasm to succeed as a Service Advisor, then we would like to hear from you.