Service Advisor: Kerridge Expert for Vehicle Care

Silcom Recruitment; Birmingham; Vor Ort; GBP 26.000 - 34.000; Vollzeit

Zusammenfassung

Silcom Recruitment are seeking an experienced Service Advisor for a modern Birmingham dealership. Candidates with Kerridge system knowledge and proven motor trade experience are preferred.

The role involves acting as the main contact for visitors, assessing service requirements, arranging appointments and advising on maintenance needs. You will manage vehicle intake, upsell where appropriate, and handle warranty paperwork.

Qualifikationen

• Experience as a Service Advisor in a dealership environment.
• Proven ability to understand vehicle service needs and customer inquiries.
• Strong communication and up-selling skills within automotive service context.

Aufgaben

• Serve as the main point of contact for dealership visitors.
• Listen to customer inquiries and assess service requirements.
• Provide service recommendations based on input and vehicle history.
• Arrange appointments for maintenance, repairs and servicing.
• Supervise vehicle intake, noting condition, mileage and concerns.
• Suggest additional services per manufacturer guidance.
• Keep customers updated on service progress.
• Manage warranty claims and related paperwork.

Kenntnisse

Customer service

Dealership experience

Motor trade knowledge

Tools

Kerridge system

Jobbeschreibung

Silcom Recruitment are seeking an experienced Service Advisor for a modern Birmingham dealership. Candidates with Kerridge system knowledge and proven motor trade experience are preferred.

The role involves acting as the main contact for visitors, assessing service requirements, arranging appointments and advising on maintenance needs. You will manage vehicle intake, upsell where appropriate, and handle warranty paperwork.