Service Advisor - Automotive | Mon-Fri + 1 Sat AM

Confidential; Stirling; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Competitive salary up to £33,150

OTE £38,000

Mon-Fri 8-5

1 in 3 Saturdays rota

Training and development

Friendly environment

Job summary

Confidential in Stirling is seeking a Service Advisor to join our automotive team. You will handle customer enquiries, qualify service needs and explain work to customers, ensuring approvals and compliance with standards.

The role offers a competitive basic salary up to £33,150, with an OTE of around £38,000, and a Monday–Friday 8:00 am–5:00 pm schedule. Saturday mornings on a rota, plus training and development opportunities.

Qualifications

• Strong organisational and communication skills.
• Excellent customer service with a professional attitude.
• Knowledge of common vehicle issues and motor trade environment.

Responsibilities

• Handle customer enquiries and queries promptly and professionally.
• Qualify service needs and diagnose vehicle issues where applicable.
• Establish understanding and agreement with customers regarding work to be carried out.
• Explain work undertaken on vehicles clearly to ensure customer understanding and approval.
• Ensure all work and interactions comply with manufacturer standards and company policies.
• Maintain accurate records and relevant systems at all times.
• Support the team with additional customer service tasks as needed.

Skills

Organisational skills

Communication skills

Customer service

Teamwork

Motor trade knowledge

Job description

Confidential in Stirling is seeking a Service Advisor to join our automotive team. You will handle customer enquiries, qualify service needs and explain work to customers, ensuring approvals and compliance with standards.

The role offers a competitive basic salary up to £33,150, with an OTE of around £38,000, and a Monday–Friday 8:00 am–5:00 pm schedule. Saturday mornings on a rota, plus training and development opportunities.