Service Advisor

Confidential; Stirling; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Competitive salary up to £33,150

OTE £38,000

Mon-Fri 8-5

1 in 3 Saturdays rota

Training and development

Friendly environment

Job summary

Confidential in Stirling is seeking a Service Advisor to join our automotive team. You will handle customer enquiries, qualify service needs and explain work to customers, ensuring approvals and compliance with standards.

The role offers a competitive basic salary up to £33,150, with an OTE of around £38,000, and a Monday–Friday 8:00 am–5:00 pm schedule. Saturday mornings on a rota, plus training and development opportunities.

Qualifications

• Strong organisational and communication skills.
• Excellent customer service with a professional attitude.
• Knowledge of common vehicle issues and motor trade environment.

Responsibilities

• Handle customer enquiries and queries promptly and professionally.
• Qualify service needs and diagnose vehicle issues where applicable.
• Establish understanding and agreement with customers regarding work to be carried out.
• Explain work undertaken on vehicles clearly to ensure customer understanding and approval.
• Ensure all work and interactions comply with manufacturer standards and company policies.
• Maintain accurate records and relevant systems at all times.
• Support the team with additional customer service tasks as needed.

Skills

Organisational skills

Communication skills

Customer service

Teamwork

Motor trade knowledge

Job description

We are recruiting on behalf of a well-established automotive business in Stirling for the position of Service Advisor. This role offers an excellent opportunity for skilled motor trade professionals to join a reputable company with clear career progression. The Service Advisor will play a vital role in delivering exceptional customer service and maintaining the high standards of the business.

Benefits:

• Competitive basic salary up to £33,150, depending on experience
• OTE approximately £38,000, based on performance
• Monday to Friday working hours, 8:00 am to 5:00 pm
• One in three Saturday mornings as part of the rota
• Supportive management and ongoing training
• Opportunities for professional development within a stable, well-known automotive company
• Work in a friendly and professional environment with a loyal customer base

Duties of a Service Advisor:

• Handle customer enquiries and queries promptly and professionally
• Qualify service needs and diagnose vehicle issues where applicable
• Establish understanding and agreement with customers regarding work to be carried out
• Explain work undertaken on vehicles in a clear manner ensuring full customer understanding and approval
• Ensure all work and customer interactions comply with manufacturer standards and company policies
• Maintain accurate records and relevant systems at all times
• Support the team with additional Customer Service tasks as needed

Requirements of a Service Advisor:

• Previous experience in an automotive role, ideally as a Service Advisor or related position
• Strong organisational and communication skills
• Excellent customer service skills with a professional attitude
• Knowledge of common vehicle issues and understanding of the motor trade environment
• Ability to work within a team and handle customer queries efficiently
• Flexibility to work one in three Saturdays and adhere to scheduled hours