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Perfect Placement UK Ltd; Stirling; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Competitive salary up to £33,150

OTE approximately £38,000

Training and development

Supportive management

Job summary

Perfect Placement UK Ltd. is recruiting for a Service Advisor in Stirling. The role focuses on delivering exceptional customer service and maintaining high standards within a well-established automotive business.

The successful candidate will handle enquiries, qualify service needs, and communicate effectively with customers about work required, while adhering to manufacturer and company policies. Training and development opportunities are available in a supportive team environment.

Qualifications

• Must have previous experience in an automotive role, ideally as a Service Advisor or related position.
• Strong organisational and communication skills.
• Excellent customer service skills with a professional attitude.

Responsibilities

• Handle customer enquiries and queries promptly and professionally.
• Qualify service needs and diagnose vehicle issues where applicable.
• Establish understanding and agreement with customers regarding work to be carried out.
• Explain work undertaken on vehicles in a clear manner ensuring full customer understanding and approval.
• Ensure all work and customer interactions comply with manufacturer standards and company policies.
• Maintain accurate records and relevant systems at all times.
• Support the team with additional Customer Service tasks as needed.

Skills

Customer service

Communication

Organisation

Teamwork

Motor trade knowledge

Job description

We are recruiting on behalf of a well-established automotive business in Stirling for the position of Service Advisor. This role offers an excellent opportunity for skilled motor trade professionals to join a reputable company with clear career progression. The Service Advisor will play a vital role in delivering exceptional customer service and maintaining the high standards of the business.

• Competitive basic salary up to £33,150, depending on experience
• OTE approximately £38,000, based on performance
• Monday to Friday working hours, 8:00 am to 5:00 pm
• One in three Saturday mornings as part of the rota
• Supportive management and ongoing training
• Opportunities for professional development within a stable, well-known automotive company
• Work in a friendly and professional environment with a loyal customer base

Duties of a Service Advisor:

• Handle customer enquiries and queries promptly and professionally
• Qualify service needs and diagnose vehicle issues where applicable
• Establish understanding and agreement with customers regarding work to be carried out
• Explain work undertaken on vehicles in a clear manner ensuring full customer understanding and approval
• Ensure all work and customer interactions comply with manufacturer standards and company policies
• Maintain accurate records and relevant systems at all times
• Support the team with additional Customer Service tasks as needed

Requirements of a Service Advisor:

• Previous experience in an automotive role, ideally as a Service Advisor or related position
• Strong organisational and communication skills
• Excellent customer service skills with a professional attitude
• Knowledge of common vehicle issues and understanding of the motor trade environment
• Ability to work within a team and handle customer queries efficiently
• Flexibility to work one in three Saturdays and adhere to scheduled hours