Service Advisor - Automotive Customer Experience

JCT600 Ltd; Sheffield; On-site; GBP 21,000 - 31,000; Full time

Benefits offered by this job

34 days annual leave including bank &

Enhanced family leave

Life assurance & pension

Training & development

Car purchase scheme & servicing

Cycle-to-work & gym discounts

Referral scheme up to £1,000

Job summary

JCT600 Porsche Sheffield is seeking a motivated Service Advisor to ensure a smooth aftersales journey for customers. You’ll be the trusted point of contact, coordinating between customers and the workshop team to explain maintenance needs clearly and manage expectations.

Your day involves scheduling appointments, advising on maintenance, and monitoring job progress with the workshop. You’ll keep service documentation up to date and uphold compliant processes while building lasting customer

Qualifications

• Experience in a Service Advisor or automotive customer support role.
• Strong communication and organisational skills.
• Ability to multitask and manage workload efficiently in a busy environment.

Responsibilities

• Scheduling and managing vehicle service appointments and repairs.
• Advising customers on necessary maintenance and repair work clearly and accurately.
• Coordinating with workshop technicians to monitor job progress and completion.
• Ensuring all service documentation and systems are up to date and compliant.

Skills

Communication

Organisation

Multitasking

Automotive experience

Job description

JCT600 Porsche Sheffield is seeking a motivated Service Advisor to ensure a smooth aftersales journey for customers. You’ll be the trusted point of contact, coordinating between customers and the workshop team to explain maintenance needs clearly and manage expectations.

Your day involves scheduling appointments, advising on maintenance, and monitoring job progress with the workshop. You’ll keep service documentation up to date and uphold compliant processes while building lasting customer