Automotive Service Advisor – Customer Care & Scheduling

JCT600 Limited; Tees Valley; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

34 days annual leave

Enhanced maternity and paternity leave

Training & development

Cycle-to-work

Discounted gym schemes

Job summary

JCT600 Ltd is seeking a Service Advisor to act as the trusted contact for customers throughout their vehicle servicing journey, ensuring clear communication and smooth coordination with the workshop team.

You will schedule service appointments, advise on maintenance needs, and monitor progress with technicians, while keeping all documentation compliant and up to date. This role emphasizes customer relationships and efficient service delivery.

Qualifications

• Previous experience in a Service Advisor or automotive customer support role.
• Strong communication and organisational skills.
• Ability to multitask and manage workload efficiently in a busy environment.

Responsibilities

• Scheduling and managing vehicle service appointments and repairs.
• Advising customers on necessary maintenance and repair work clearly and accurately.
• Coordinating with workshop technicians to monitor job progress and completion.
• Ensuring all service documentation and systems are up to date and compliant.

Skills

Communication

Organisation

Job description

JCT600 Ltd is seeking a Service Advisor to act as the trusted contact for customers throughout their vehicle servicing journey, ensuring clear communication and smooth coordination with the workshop team.

You will schedule service appointments, advise on maintenance needs, and monitor progress with technicians, while keeping all documentation compliant and up to date. This role emphasizes customer relationships and efficient service delivery.