Service Advisor

JCT600 Ltd; Sheffield; On-site; GBP 21,000 - 31,000; Full time

Benefits offered by this job

34 days annual leave including bank &

Enhanced family leave

Life assurance & pension

Training & development

Car purchase scheme & servicing

Cycle-to-work & gym discounts

Referral scheme up to £1,000

Job summary

JCT600 Porsche Sheffield is seeking a motivated Service Advisor to ensure a smooth aftersales journey for customers. You’ll be the trusted point of contact, coordinating between customers and the workshop team to explain maintenance needs clearly and manage expectations.

Your day involves scheduling appointments, advising on maintenance, and monitoring job progress with the workshop. You’ll keep service documentation up to date and uphold compliant processes while building lasting customer

Qualifications

• Experience in a Service Advisor or automotive customer support role.
• Strong communication and organisational skills.
• Ability to multitask and manage workload efficiently in a busy environment.

Responsibilities

• Scheduling and managing vehicle service appointments and repairs.
• Advising customers on necessary maintenance and repair work clearly and accurately.
• Coordinating with workshop technicians to monitor job progress and completion.
• Ensuring all service documentation and systems are up to date and compliant.

Skills

Communication

Organisation

Multitasking

Automotive experience

Job description

Service Advisor - Porsche Sheffield

At JCT600, our Service Advisors are essential to delivering an efficient and professional aftersales experience. You’ll be the trusted point of contact for customers throughout their vehicle servicing journey, ensuring clear communication and smooth coordination between customers and the workshop team.

Your role is key to building long-lasting customer relationships by managing expectations and delivering excellent service every step of the way.

As a Service Advisor Your Day-to-day Will Include

• Scheduling and managing vehicle service appointments and repairs.
• Advising customers on necessary maintenance and repair work clearly and accurately.
• Coordinating with workshop technicians to monitor job progress and completion.
• Ensuring all service documentation and systems are up to date and compliant.

What We’re Looking For

• Previous experience in a Service Advisor or automotive customer support role (preferable).
• Strong communication and organisational skills.
• Ability to multitask and manage workload efficiently in a busy environment.

What We Offer

• Annual leave:34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
• Family support:Enhanced paid maternity and paternity leave
• Wellbeing & protection:Life assurance, pension, enhanced sickness cover
• Training & development:From foundation to advanced levels through brand partner training and our best-in-class leadership development
• Colleague car purchase scheme & servicing discounts
• Cycle-to-work and discounted gym schemes
• Referral scheme up to £1,000

Benefits

Read more about ourEmployee Benefits - JCT600

Why join JCT600?

• We’ve spent over 80 years building a business that values its people and their careers
• We pride ourselves on being rated highly by colleagues for engagement and inclusivity
• Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments

Inclusivity & Diversity

JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of our commitment to being an inclusive business, we’re proud to be aDisability Confident employer.

We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.