Service Advisor: Elevate Customer Experience in Auto Care

JCT600 Limited; Kingston upon Hull; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Annual leave 34–38 days

Maternity and paternity leave

Training & development

Cycle-to-work

Discounted gym schemes

Job summary

JCT600 Ltd in Kingston upon Hull is seeking a Service Advisor to be the trusted contact for customers throughout their servicing journey. You’ll coordinate between customers and the workshop team to ensure clear communication and smooth service delivery.

The role focuses on building long-lasting relationships by managing expectations and delivering excellent service, with opportunities for development within a long-established employer that values its people.

Qualifications

• Previous experience in a Service Advisor or automotive customer support role.
• Strong communication and organisational skills.
• Ability to multitask and manage workload efficiently in a busy environment.

Responsibilities

• Scheduling and managing vehicle service appointments and repairs.
• Advising customers on necessary maintenance and repair work clearly and accurately.
• Coordinating with workshop technicians to monitor job progress and completion.
• Ensuring all service documentation and systems are up to date and compliant.

Skills

Customer service

Communication skills

Organisational skills

Multitasking

Automotive knowledge

Job description

JCT600 Ltd in Kingston upon Hull is seeking a Service Advisor to be the trusted contact for customers throughout their servicing journey. You’ll coordinate between customers and the workshop team to ensure clear communication and smooth service delivery.

The role focuses on building long-lasting relationships by managing expectations and delivering excellent service, with opportunities for development within a long-established employer that values its people.