Service Advisor — Auto Retail Customer Excellence

Vertu Motors plc; Birmingham; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Employee rewards platform discounts

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Geely Kings Norton is seeking a Service Advisor to join our established team at the Kings Norton dealership. You will act as the bridge between customers and the workshop, ensuring outstanding satisfaction and building trusted relationships throughout the service or repair process.

The role requires previous customer-facing service experience, a strong customer focus and excellent communication skills, with the ability to work in a fast-paced environment and meet targets.

Qualifications

• Previous customer-facing service experience is essential.
• Strong customer focus and relationship maintenance.
• Excellent communication skills and ability to work in a fast-paced environment to meet targets.

Responsibilities

• Set customer expectations during service/repair and follow-up on satisfaction.
• Upsell additional products and services where appropriate.
• Maintain ongoing communication with customers throughout the service lifecycle.

Skills

Customer service

Customer-facing

Communication skills

Relationship management

Target-driven

Job description

Vertu Geely Kings Norton is seeking a Service Advisor to join our established team at the Kings Norton dealership. You will act as the bridge between customers and the workshop, ensuring outstanding satisfaction and building trusted relationships throughout the service or repair process.

The role requires previous customer-facing service experience, a strong customer focus and excellent communication skills, with the ability to work in a fast-paced environment and meet targets.