Customer-Focused Service Advisor | Auto Retail

Vertu Motors; Tees Valley; Remote; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days holiday

Online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Nissan Darlington is looking for a Service Advisor to join our established dealership. You will act as the relationship manager between the customer and workshop, ensuring outstanding satisfaction and smooth communication throughout service or repair.

The role focuses on setting expectations, upselling products, and following up to ensure customers are delighted with the work. A customer-facing background is essential.

Qualifications

• Previous customer facing service experience is essential.
• Strong customer focus and relationship maintenance.
• Clear communication skills and ability to work in a fast-paced environment and meet targets.

Responsibilities

• Set customer expectations and keep in touch throughout service or repair.
• Upsell additional products where appropriate and follow up on work quality.
• Maintain high levels of customer satisfaction and handle inquiries promptly.

Skills

Customer service

Communication

Relationship management

Job description

Vertu Nissan Darlington is looking for a Service Advisor to join our established dealership. You will act as the relationship manager between the customer and workshop, ensuring outstanding satisfaction and smooth communication throughout service or repair.

The role focuses on setting expectations, upselling products, and following up to ensure customers are delighted with the work. A customer-facing background is essential.