Service Advisor

Vertu Motors plc; Birmingham; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Employee rewards platform discounts

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Geely Kings Norton is seeking a Service Advisor to join our established team at the Kings Norton dealership. You will act as the bridge between customers and the workshop, ensuring outstanding satisfaction and building trusted relationships throughout the service or repair process.

The role requires previous customer-facing service experience, a strong customer focus and excellent communication skills, with the ability to work in a fast-paced environment and meet targets.

Qualifications

• Previous customer-facing service experience is essential.
• Strong customer focus and relationship maintenance.
• Excellent communication skills and ability to work in a fast-paced environment to meet targets.

Responsibilities

• Set customer expectations during service/repair and follow-up on satisfaction.
• Upsell additional products and services where appropriate.
• Maintain ongoing communication with customers throughout the service lifecycle.

Skills

Customer service

Customer-facing

Communication skills

Relationship management

Target-driven

Job description

Vertu Geely Kings Norton

Here at

Here at Vertu Geely Kings Norton, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.

We are offering a £34,110.70 basic salary plus company benefits.

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.

You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow‑up with the customer to ensure they are happy with the work carried out.

For this role, we are looking for you to have a previous customer facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast‑paced environment whilst meeting targets and deadlines.

Previous experience within the role would be beneficial but is not essential.

Benefits

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on‑going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.