Service Advisor — Growth, Rewards & Car Care Excellence

Vertu Motors plc; Chesterfield; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

25 days holiday (rising with length of

bank holidays

Online rewards platform with cashback

Preferential service rates & colleague

Share incentive scheme & pension plan

Enhanced maternity & paternity leave

Job summary

Vertu Land Rover Chesterfield is seeking an experienced Service Advisor to be the link between customers and the workshop, ensuring bookings are smooth and customers stay informed throughout the service journey. You will help set expectations, communicate updates, and advise on additional services while maintaining high customer satisfaction.

This role offers career development within a respected motor retailer.

Qualifications

• Proven experience as a Service Advisor in the motor industry.
• A full UK driving licence.

Responsibilities

• Managing customer communication throughout the service or repair process.
• Clearly setting expectations and providing timely updates.
• Advising on additional products or services that may benefit the customer.
• Meeting targets while maintaining exceptional service levels.
• Following up to ensure customers are fully satisfied with their experience.

Skills

Proven experience as a Service Advisor

A full UK driving licence

Job description

Vertu Land Rover Chesterfield is seeking an experienced Service Advisor to be the link between customers and the workshop, ensuring bookings are smooth and customers stay informed throughout the service journey. You will help set expectations, communicate updates, and advise on additional services while maintaining high customer satisfaction.

This role offers career development within a respected motor retailer.