Service Advisor

Octane Recruitment Ltd; West of England; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

33 days holiday

Maternity/paternity pay

Career development

Long service recognition

Job summary

Octane Recruitment Ltd is seeking a Service Advisor for a busy automotive aftersales team in Bristol. You will handle customer enquiries, bookings and coordinate vehicle servicing, while liaising with technicians to track progress.

This role requires strong customer service, clear communication and excellent organisational skills, with a Monday–Friday schedule, some Saturdays, and an uncapped OTE potential.

Qualifications

• Strong customer service, communication and organisational skills.
• Ability to manage multiple customer enquiries in a busy environment.
• Confident telephone manner and IT literacy.

Responsibilities

• Manage customer enquiries, service bookings and vehicle repair appointments.
• Act as the main point of contact throughout the customer service journey.
• Liaise with Vehicle Technicians and Workshop Controllers regarding repair progress.
• Keep customers informed of vehicle servicing, repairs and completion times.
• Explain recommended maintenance and additional repair work.
• Maintain accurate customer records, job cards and service documentation.
• Deliver excellent customer service and support the smooth running of the aftersales department.
• Strong customer service and communication skills.
• Excellent organisational and time management skills.
• Ability to manage multiple customer enquiries in a busy environment.
• Confident telephone manner and good IT skills.
• Ability to work effectively with workshop and aftersales teams.

Skills

Customer service

Communication

Organisational skills

Telephone manner

IT skills

Job description

We are recruiting for a Service Advisor, Automotive Service Advisor or Aftersales Advisor to join a busy automotive aftersales team. Applicants should have strong customer service, communication and organisational skills, with the ability to manage customer enquiries and coordinate vehicle servicing and repairs.

Location: Bristol

Salary: up to £30,000 basic OTE £35,000 (uncapped)

Hours: Monday to Friday, 8:00am–5:00pm or 9:00am–6:00pm on rotation

Saturdays: Every other Saturday, 8:00am–12:00pm, paid as overtime

Job Reference: 31929

Benefits

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years

Key Responsibilities and Skills

• Manage customer enquiries, service bookings and vehicle repair appointments.
• Act as the main point of contact throughout the customer service journey.
• Liaise with Vehicle Technicians and Workshop Controllers regarding repair progress.
• Keep customers informed of vehicle servicing, repairs and completion times.
• Explain recommended maintenance and additional repair work.
• Maintain accurate customer records, job cards and service documentation.
• Deliver excellent customer service and support the smooth running of the aftersales department.
• Strong customer service and communication skills.
• Excellent organisational and time management skills.
• Ability to manage multiple customer enquiries in a busy environment.
• Confident telephone manner and good IT skills.
• Ability to work effectively with workshop and aftersales teams.