Automobile Service Advisor (auto Service Advisor)

Confidential; Chippenham; On-site; GBP 30,000 - 31,000; Full time

Benefits offered by this job

Holiday allowance (22 days + BH)

Pension scheme

Permanent role

Career development

Training opportunities

Job summary

Confidential automotive client in Chippenham seeks an experienced Service Advisor to join its aftersales team. The role offers a competitive basic salary of £30,000-£31,000 per annum plus a bonus structure, with permanent employment and clear career development opportunities.

You will be the main contact for customers needing servicing, repairs and warranty work, delivering a professional service and coordinating workshop activity to maximise productivity.

Qualifications

• Previous experience as a Service Advisor or Aftersales Advisor.
• Full UK Driving Licence is essential.
• Excellent customer service and relationship-building skills.
• Strong verbal and written communication skills.
• Ability to explain technical information to customers clearly.
• Good administrative and organisational skills.
• Strong IT skills and confidence with computer systems.
• Ability to manage multiple tasks and prioritise workloads.
• Experience in a busy customer-focused automotive environment.

Responsibilities

• Act as main contact for customers needing servicing, maintenance, repairs and warranty work.
• Provide a professional and welcoming customer experience.
• Handle enquiries by telephone, email and in person.
• Book vehicle servicing and repair appointments.
• Record faults and service requirements accurately.
• Prepare job cards and workshop instructions for technicians.
• Coordinate workshop schedules to maximise productivity.
• Liaise with technicians on progress and requirements.
• Keep customers updated on progress, costs and ETA.
• Obtain authorisation for additional work and repairs.
• Prepare invoices and summaries of completed work.
• Coordinate vehicle collections and deliveries as needed.
• Promote service plans and maintenance packages where appropriate.
• Support department sales targets and customer satisfaction goals.
• Process warranty claims and maintain documentation.
• Maintain accurate customer and vehicle records.

Skills

Service Advisor experience

Full UK Driving Licence

Customer service

Communication skills

Explain technical info clearly

Administrative skills

IT & computer systems

Multitasking

Automotive aftersales knowledge

Job description

Service Advisor - Chippenham - £30,000-£31,000 Basic Salary + Bonus

People Solutions are currently recruiting for an experienced Service Advisor to join our well-established automotive client based in Bumpers Farm, Chippenham.

This is a fantastic opportunity offering a competitive basic salary of £30,000-£31,000 per annum, an attractive bonus structure, permanent employment and genuine opportunities for career development within a successful automotive aftersales team.

£30,000-£31,000 Basic Salary Bonus Structure Permanent Position 22 Days' Holiday + Bank Holidays Career Development

This position is ideal for applicants looking for a role as an Automotive Service Advisor, Aftersales Advisor, Dealership Service Advisor, Vehicle Service Advisor or Automotive Customer Service Advisor.

Shifts

• Monday to Friday
• 08:00-18:00
• Alternate Saturdays
• Saturday hours: 08:00-12:30
• Full-time, permanent position

Rates of Pay

• £30,000-£31,000 basic salary per annum, depending on experience
• Competitive bonus structure
• Additional earning potential through departmental performance targets

As a Service Advisor, you will receive:

• Competitive basic salary
• Attractive bonus structure
• 22 days' annual leave plus bank holidays
• Company pension scheme following three months' employment
• Permanent employment
• Long-term career development opportunities
• Friendly and supportive working environment
• Ongoing training and professional development

Day-to-Day Duties

• Acting as the main point of contact for customers requiring vehicle servicing, maintenance, repairs and warranty work
• Providing a professional and welcoming customer experience
• Handling customer enquiries by telephone, email and face to face
• Booking vehicle servicing and repair appointments
• Listening to customer concerns and accurately recording vehicle faults and service requirements
• Preparing job cards and workshop instructions for technicians
• Managing workshop schedules and coordinating appointments to maximise productivity
• Liaising with technicians and workshop staff regarding vehicle progress and repair requirements
• Keeping customers updated on repair progress, costs and estimated completion times
• Obtaining customer authorisation for additional repairs and maintenance work
• Preparing and explaining invoices, vehicle health check reports and completed work summaries
• Coordinating vehicle collections and deliveries where required
• Identifying opportunities to promote additional products, service plans and maintenance packages
• Supporting departmental sales targets and customer satisfaction objectives
• Processing warranty claims and maintaining accurate supporting documentation
• Maintaining accurate customer records, vehicle service histories and internal system information
• Resolving customer queries and complaints professionally and efficiently
• Following company policies, data protection requirements and industry regulations

Essential Skills

• Previous experience as a Service Advisor, Aftersales Advisor or in a similar automotive customer service role
• Full UK Driving Licence
• Excellent customer service and relationship-building skills
• Strong verbal and written communication skills
• Ability to explain technical information clearly to customers
• Good administrative and organisational skills
• Strong IT skills and confidence using computer systems
• Ability to manage multiple tasks and prioritise workloads effectively
• Experience working within a busy, customer-focused environment
• Excellent attention to detail and accuracy
• Professional, reliable and customer-focused approach
• Ability to remain calm and organised under pressure

Desirable Experience

• Previous experience within a franchised dealership or independent automotive workshop
• Knowledge of vehicle servicing, repairs and automotive aftersales operations
• Experience using Dealership Management Systems (DMS)
• Understanding of warranty procedures and manufacturer standards
• Previous experience promoting service plans and additional maintenance work
• Experience working towards customer service and sales performance targets

Training Provided

• Ongoing automotive industry-related training
• Professional development opportunities
• Ongoing support throughout employment