Service Advisor

Allscreens Nationwide Ltd; West Midlands; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Company pension scheme

Employee discounts on services and -?

Job summary

A highly motivated Service Advisor is sought by Allscreens Nationwide Ltd near Stafford to manage the customer journey from booking to handover. You will handle service, repair and MOT bookings, prepare estimates and authorisations, and act as the liaison between customers and workshop staff.

Strong customer service, IT literacy and organisational skills are essential, along with a full UK driving license. The role offers a stable, full-time position with development opportunities in a modern

Qualifications

• At least 2 years as a Service Advisor in a franchise or independent garage.
• Good understanding of vehicle servicing, repairs and MOT procedures.
• Excellent customer service and communication skills.
• Professional appearance and conduct.
• Strong organisational and administrative abilities.
• IT-literate with ability to adapt to management systems.
• Hold a full, clean UK driving licence.

Responsibilities

• Manage the entire customer journey from booking through to vehicle handover.
• Handle service, repair, and MOT bookings efficiently and accurately.
• Prepare detailed job cards, estimates, and repair authorisations.
• Liaise between customers and workshop technicians.
• Provide updates, explanations, and advice to customers.
• Coordinate parts ordering and communicate with suppliers.
• Process invoices, payments, and warranty claims.
• Maintain a professional, welcoming reception and waiting area.

Skills

Customer service

Communication

IT literacy

Organisational skills

Vehicle knowledge

Driving licence

Job description

We are currently seeking a highly skilled and customer-focused Service Advisor to join a reputable independent garage near Stafford, Staffordshire. This is a full-time, permanent role offering stability, career progression, and the opportunity to work with modern technology within a cutting-edge facility. Our client is committed to ongoing professional development and providing exceptional service in a busy automotive environment.

Benefits for the successful Service Advisor:

• - Competitive basic salary starting at £32,000 per annum, with potential for higher earnings for senior Service Advisors
• - No weekend working, with Monday to Friday, 8:00 am – 6:00 pm hours
• - Ongoing professional training and career development opportunities
• - Company pension scheme
• - Employee discounts on services and parts
• - Discounted or free food on-site
• - Free on-site parking
• - Referral programme offering additional incentives

Duties of the Service Advisor:

• - Manage the entire customer journey from booking through to vehicle handover
• - Handle service, repair, and MOT bookings efficiently and accurately
• - Prepare detailed job cards, estimates, and repair authorisations
• - Liaise effectively between customers and workshop technicians
• - Provide regular updates, explanations, and advice to customers
• - Coordinate parts ordering and communicate with suppliers
• - Process invoices, payments, and warranty claims
• - Maintain a professional, welcoming reception and waiting area

Requirements:

• - Minimum of 2 years’ experience as a Service Advisor in a franchise or independent garage
• - Good understanding of vehicle servicing, repairs, and MOT procedures
• - Exceptional customer service and communication skills
• - Professional appearance and conduct
• - Strong organisational and administrative abilities
• - IT-literate, with the ability to adapt to management systems
• - Hold a full, clean UK driving license

If you possess the relevant experience and want to develop your career further within the automotive industry, this Service Advisor position near Stafford offers the perfect platform. Our client is eager to welcome a dedicated professional to their team.