Service Advisor

Allscreens Nationwide Ltd; Woking; On-site; GBP 34,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Mon-Fri hours

Pension scheme

Sick pay

21 days annual leave + bank holidays

Modern facilities

Training and development

Job summary

A dedicated Service Advisor role in a respected automotive environment, hosted by Allscreens Nationwide Ltd in Woking. You will be the key link between customers and the workshop, ensuring high standards of service and customer satisfaction are maintained.

The successful candidate will benefit from a competitive salary and Monday–Friday hours, with no weekend work, plus ongoing training, pension, sick pay and generous leave. This is a great opportunity to grow within a family-run service centre.

Qualifications

• Experience as a Service Advisor in automotive is preferred.
• Excellent customer service and communication skills.
• Organised with attention to detail and problem solving.
• Able to work in a busy environment under pressure.
• Proficient with workshop management software and computer systems.

Responsibilities

• Greet and assist customers at reception in a friendly and professional manner.
• Book vehicles into the workshop and manage diary appointments.
• Discuss vehicle concerns and repair options with customers.
• Prepare estimates and obtain approval before work starts.
• Liaise with technicians to monitor progress and complete on time.
• Manage workshop workflow and update customers throughout repairs.
• Order parts, handle warranty claims, and manage returns.
• Prepare invoices and process payments accurately.
• Arrange loan vehicles to support customer satisfaction.
• Identify additional maintenance opportunities.
• Contribute to overall customer service quality.

Skills

Customer service

Communication

Organisation

Problem solving

Team player

Proactive attitude

Tools

Workshop management software

Computer systems

Job description

We are recruiting on behalf of our client, a well-regarded family-run service centre in Woking, seeking a dedicated Service Advisor to join their team. This role is ideal for a motivated professional with a passion for delivering outstanding customer service and working within a reputable automotive environment. The successful Service Advisor will be the key link between customers and the workshop, ensuring high standards of service and customer satisfaction are maintained at all times.

Benefits for the successful Service Advisor:

• Competitive salary between £34,000 and £40,000 per annum, based on experience
• Monday to Friday working hours, with no weekend work
• Supportive team environment within modern, well-equipped facilities
• Ongoing training and professional development opportunities
• Long-term career growth prospects within a growing family business
• Company pension scheme and sick pay scheme
• 21 days annual leave plus bank holidays

Duties of the Service Advisor:

• Greet and assist customers at reception in a friendly and professional manner
• Book customer vehicles into the workshop and manage diary appointments using bespoke IT systems
• Discuss vehicle concerns and repair options with customers
• Prepare accurate estimates and obtain customer approval prior to work commencement
• Liaise with technicians to monitor vehicle progress and ensure timely completion
• Manage workshop workflow and update customers throughout the repair process
• Order parts, manage warranty claims, and handle returned parts
• Prepare invoices and process payments accurately
• Arrange loan vehicles to support customer satisfaction
• Identify additional maintenance opportunities to support business growth
• Contribute to the overall customer experience and service quality

Requirements:

• Proven experience as a Service Advisor or similar role within the automotive industry is preferred but not essential
• Excellent customer service and communication skills
• Organisation and attention to detail with strong problem-solving abilities
• Ability to work efficiently in a busy environment under pressure
• Comfortable working with computer systems and workshop management software
• Reliable with a positive attitude and professional approach
• Proactive team player committed to developing a career within the automotive trade

If you are passionate about delivering exceptional customer service and seek to further your career as a Service Advisor, this opportunity represents an excellent step forward.