Service Advisor

Allscreens Nationwide Ltd; Tadworth; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Competitive salary

Mon-Fri hours

Full-time role

Training programs

No weekends

Community focus

Job summary

Allscreens Nationwide Ltd. is seeking a Service Advisor for a well-established, family-run car dealership in Tadworth. The role focuses on delivering quality customer service, managing bookings, and coordinating with workshop teams.

The successful candidate will have proven experience in the motor trade, strong technical knowledge of vehicles, and excellent communication skills. Monday to Friday, with a competitive salary and opportunities for progression within a supportive environment.

Qualifications

• Proven experience as a Service Advisor or Service Administrator in the motor trade.
• Strong mechanical and technical knowledge of vehicles.
• Excellent communication and customer service skills.
• Organised with a high level of attention to detail and proficiency with computer systems.
• Ability to work as part of a team and support various departments.
• Proactive attitude with a focus on delivering exceptional customer experiences.
• Well-presented and professional manner.

Responsibilities

• Manage customer bookings, create accurate estimates, and update work orders.
• Communicate with customers regarding vehicle repairs and service progress.
• Upsell additional services and products to maximise workshop sales.
• Handle invoicing and process payments professionally.
• Maintain social media content and support online engagement.
• Work closely with workshop controller and front-of-house team for seamless service.
• Provide administrative support in a busy garage environment.

Skills

Customer service

Communication

Teamwork

Attention to detail

Organizational skills

Proactive attitude

Mechanical knowledge

Tools

Computer systems

Job description

We are currently recruiting for a Service Advisor on behalf of a well-established, family-run car dealership in Tadworth. This is an excellent opportunity for an experienced automotive professional to join a reputable business that values quality customer service and team cohesion. The Service Advisor role offers a competitive salary, a supportive working environment, and clear opportunities for career progression.

Benefits of a Service Advisor:

• Competitive basic salary of up to £35,000, dependent on experience and technical knowledge
• Monday to Friday working hours, 8:30 am to 5:30 pm
• Full-time, permanent position within a well-established family-run garage
• Ongoing technical and customer service training programs
• Supportive team environment with no weekend or evening shifts
• Opportunity to work within a friendly, community-focused business

Duties of a Service Advisor:

• Managing customer bookings, creating accurate estimates, and updating work orders
• Communicating with customers regarding vehicle repairs and service progress
• Upselling additional services and products to maximise workshop sales
• Handling invoicing and processing payments professionally
• Maintaining social media content and supporting online engagement
• Working closely with the workshop controller and front-of-house team to ensure seamless customer service
• Providing administrative support in a busy garage environment, including back-of-house tasks

Requirements of a Service Advisor:

• Proven experience as a Service Advisor or Service Administrator within the motor trade
• Strong mechanical and technical knowledge of vehicles
• Excellent communication and customer service skills
• Organised, with a high level of attention to detail and proficiency with computer systems
• Ability to work effectively as part of a team and support various departments
• Proactive attitude with a focus on delivering exceptional customer experiences
• Well-presented and professional manner