Service Advisor

Perfect Placement UK Ltd; London Borough of Croydon; On-site; GBP 29,000 - 35,000; Full time

Job summary

Perfect Placement UK Ltd is recruiting on behalf of a reputable independent car specialist based in Croydon for the position of Service Advisor. This is an excellent opportunity for an experienced Service Advisor seeking to progress their career within a well‑established, customer‑focused environment.

Duties include managing customer appointments, liaising with workshop teams for timely servicing and repairs, providing accurate quotations, and keeping customers informed about vehicle status

Qualifications

• Previous experience as a Service Advisor in the automotive industry.
• Strong communication skills with a customer-focused approach.
• Excellent organisational abilities and attention to detail.
• Professional attitude and proactive work ethic.
• Ability to work effectively both within a team and independently.
• A genuine passion for the automotive industry and delivering exceptional service.

Responsibilities

• Manage customer appointments and handle service enquiries efficiently.
• Liaise with workshop teams to ensure timely vehicle servicing and repairs.
• Provide accurate quotations and clear explanations of work carried out.
• Keep customers informed about vehicle status throughout the service process.
• Upsell additional services and parts where appropriate.
• Maintain detailed and accurate customer records.
• Deliver high standards of customer service to foster repeat business and customer satisfaction.

Skills

Service Advisor experience

Customer service

Communication

Organisational skills

Teamwork

Industry passion

Job description

We are recruiting on behalf of our client, a reputable independent car specialist based in Croydon, for the position of Service Advisor. This is an excellent opportunity for an experienced Service Advisor seeking to progress their career within a well-established, customer-focused environment.

Benefits of the Service Advisor role:

• - Competitive basic salary of up to £32,000 per annum, dependent on experience
• - Working hours from 8:00 am to 5:30 pm, Monday to Friday
• - Rotational Saturday mornings 8:30 am to 1:00 pm
• - Supportive team environment committed to professional growth
• - Opportunity to work with a respected independent dealership in Croydon
• - Consistent working hours with a well-structured work-life balance

Duties of the Service Advisor position:

• - Manage customer appointments and handle service enquiries efficiently
• - Liaise with workshop teams to ensure timely vehicle servicing and repairs
• - Provide accurate quotations and clear explanations of work carried out
• - Keep customers informed about vehicle status throughout the service process
• - Upsell additional services and parts where appropriate
• - Maintain detailed and accurate customer records
• - Deliver high standards of customer service to foster repeat business and customer satisfaction

Requirements for the role:

• - Previous experience as a Service Advisor in the automotive industry
• - Strong communication skills with a customer-focused approach
• - Excellent organisational abilities and attention to detail
• - Professional attitude and proactive work ethic
• - Ability to work effectively both within a team and independently
• - A genuine passion for the automotive industry and delivering exceptional service

If you are a motivated Service Advisor ready to take the next step in your motor trade career, this role provides a competitive salary, a supportive working environment, and excellent career development opportunities.