Service Advisor
Confidential
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Benefits offered by this job
Job summary
Confidential in Warrington is seeking an experienced Service Advisor to act as the first point of contact for Aftersales customers. You will check vehicles in and out, liaise with customers to ensure an exceptional experience and secure future work, and handle service/repair requests efficiently.
You will follow up systematically, pursue upsell opportunities and promote additional products and services in collaboration with the Workshop Controller and Service Manager.
Qualifications
- Experience in a customer-facing role, ideally in a franchised car dealership.
- Strong customer service and communication skills.
- Proactive in follow-up and upsell to increase workshop workload.
Responsibilities
- Act as the first point of contact for Aftersales customers, check vehicles in and out.
- Liaise with customers to ensure a superior experience and secure future work.
- Handle service and repair requests efficiently and courteously.
- Follow up regularly, upsell and prospect to maintain service volume.
- Promote additional products and services in coordination with Workshop Controller and Service Manager.
- Demonstrate strong customer skills, preferably from a franchised dealership.
Skills
Job description
Service Advisor
Franchised Motor Dealership - Warrington
Our client, a well established franchised dealer group, is looking to recruit an experienced Service Advisor.
As a Service Advisor you will the first point of contact for customers in the Aftersales department, you will check vehicles in and out, liaise with your customers ensuring the best possible customer experience and securing future work as necessary,
Dealing with customers' requirements for service and repair work in an efficient and courteous manner.
To carry out systematic follow up, up-sell and prospecting activities in order to maintain and build the volume of work for the service department.
Deliver exceptional levels of customer service
You will also be required to promote additional products and services as well as working with the Workshop Controller and the Service Manager.
You will have experience in the role, ideally within a franchised car dealership
Further training and development with huge career prospects
Do you have exceptional customer skills or experience in a customer service advisor role?
Working hours/days:
Mon - Fri - 8am to 6pm
1 in 2 Saturday mornings
Salary:
£31k Basic + Bonus
Company Benefits:
Enhanced Annual Leave
Company Sick Pay
Career Development
Time and a half for Overtime
Long Service Awards
Discounted Car Schemes
Discount and Saving Scheme
Staff Retention Rewards
Employee of the Month
Company Events and Gifts
Company Apartment in Spain for you and your family
Bonus & Commission
Pension Options
Free Flue Jabs and Eye Tests
Confidential Wellness Support
Free Tea and Coffee
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