Service Advisor

The Solution Automotive Limited; Farnborough; On-site; GBP 31,900 - 40,000; Full time

Benefits offered by this job

Discounts on new and used cars

Company pension scheme

Wellbeing support

Healthcare access 24/7

Referral rewards

Training and development

Job summary

The Solution Automotive Limited is seeking a driven Service Advisor for a franchised motor dealership in Farnborough. The role focuses on delivering excellent aftersales service, hitting deadlines, handling confidential information, and using strong communication to guide customers.

You will engage customers in service and selling discussions, support the team, and contribute to a high-quality customer experience.

Qualifications

• Excellent communication skills within a selling/customer service environment.
• Ability to work to deadlines and handle confidential information.
• Strong people orientation and teamwork to support the customer experience.

Responsibilities

• Work to deadlines and manage day-to-day service operations.
• Handle sensitive and confidential customer information with discretion.
• Engage customers in selling and service discussions, ensuring high service satisfaction.
• Support the team and proactively contribute to customer experience.

Skills

Communication skills

Customer service

Selling discussions

Job description

Service Advisor Franchised Motor Dealership - Farnborough

Our client is looking for a driven experienced Service Advisor to join their prestige aftersales department. This role requires the ability to work to deadlines, handle sensitive and confidential information, and possess excellent communication skills within a selling/customer service environment. The successful candidate will demonstrate commitment, enthusiasm, and a strong people-oriented mindset, contributing to both the team and our valued customers.

Key Responsibilities

• Work to deadlines and manage day-to-day service operations.
• Handle sensitive and confidential customer information with discretion.
• Engage customers in selling and service discussions, ensuring high service satisfaction.
• Support the team and proactively contribute to customer experience.

Salary & Working Hours

Basic up to £31,900 OTE: £40,000. Monday to Friday 8 am - 6 pm, 1 in 3 Saturdays.

Benefits

• Discounts on new and used cars, plus servicing offers.
• Company pension scheme.
• Dedicated wellbeing support for you and your family.
• 24/7 access to healthcare professionals for quick expert advice.
• Financial rewards for referring a friend to join the team.
• Ongoing training and development opportunities for continuous growth.