Service Advisor

Perfect Placement; Treoes; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

23 holidays?

Pension

Manufacturer training

Career progression

CBS (Car Buyer Scheme)

Job summary

Perfect Placement is seeking an experienced Service Advisor to join a reputable dealer group in Bridgend. This role suits someone with a strong customer service background in the automotive industry, looking to progress in a family-run business.

You will greet customers, schedule servicing, liaise with the workshop, upsell services, arrange courtesy vehicles, and keep accurate records to ensure high customer satisfaction.

Qualifications

• Recent or current experience as a Service Advisor in a franchised dealership.
• Exceptional communication and customer service skills.
• Strong organisational skills and familiarity with automotive service processes.

Responsibilities

• Greet and assist customers in the Service Department.
• Schedule servicing, maintenance, and repairs.
• Liaise with workshop and communicate progress to customers.
• Upsell products and services to maximise productivity and satisfaction.
• Arrange courtesy vehicles when required.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

IT literacy

Driving licence

Tools

Kerridge/ADP

Job description

We are currently seeking an experienced and professional Service Advisor to join a reputable dealer group in Bridgend. This is an excellent opportunity for a individual with a strong customer service background within the automotive industry to develop their career within a forward-thinking, family-run business.

Benefits

• Competitive salary of up to £29,750 per annum, dependent on experience
• OTE of £35,000
• 22 days' annual leave plus Bank Holidays
• CBS (Car Buyer Scheme) for you and your family
• Access to manufacturer-accredited training and development
• Workplace pension scheme
• Opportunities for career progression within an innovative dealership group
• Rotating shifts including early mornings, late finishes, and every third Saturday, with overtime paid at time and a half

Duties

• Greet and assist customers in a professional and courteous manner at the Service Department
• Schedule vehicle servicing, maintenance, and repair work efficiently
• Liaise with the workshop to monitor progress of repairs and communicate updates to customers
• Upsell additional products and services to maximise workshop productivity and customer satisfaction
• Arrange courtesy vehicles when required
• Maintain accurate records of all customer interactions and service activities
• Provide a high standard of customer service, ensuring total customer satisfaction

Requirements

• Recent or current experience as a Service Advisor or a similar role within a franchised dealership
• Exceptional communication skills with a focus on delivering outstanding customer service
• Strong organisational skills and IT literacy; experience with Kerridge/ADP systems is preferable
• Full UK driving licence with minimal points
• Ability to work on rotating shifts including Saturdays

If you are an experienced Service Advisor looking for a new and rewarding opportunity within the Bridgend area, this vacancy offers excellent earning potential, career development, and a supportive working environment.