Service Advisor

ACS Automotive Recruitment; Thurrock; On-site; GBP 31,000 - 32,000; Full time

Job summary

Our client, a busy main dealership in the United Kingdom, is seeking an experienced Service Advisor to join their Aftersales team. The role supports around 20-22 customers per day and requires a friendly, efficient service.

You will manage workshop bookings, liaise with Technicians, prepare invoices, and identify additional work while delivering excellent customer service. Kerridge RTC and ServiceDoc experience are advantageous; hours are Mon-Fri 8:00am-6:00pm with 1 in 3 Saturdays.

Qualifications

• Experience in a main dealership is essential.
• Experience in a busy Aftersales environment.
• Strong customer service and communication skills.
• Excellent organisation and attention to detail.
• Confident discussing technical information and additional repair work with customers.

Responsibilities

• Welcoming customers and providing a professional and efficient service.
• Booking vehicles into the workshop and accurately recording customer requirements.
• Managing customer expectations throughout the service and repair process.
• Liaising closely with Technicians and Workshop Control.
• Providing customers with regular updates on the progress of their vehicle.
• Identifying additional work and discussing repair requirements with customers.
• Preparing and explaining invoices to customers.
• Maximising customer satisfaction and encouraging repeat business.
• Ensuring all relevant systems and customer records are kept accurately updated.

Skills

Service Advisor experience

Customer service

Communication skills

Organisational skills

Ability to work under pressure

Kerridge RTC experience

ServiceDoc experience

Tools

Kerridge RTC

ServiceDoc

Job description

Service Advisor

£31,000 - £32,000 Basic Salary | £38,000 OTE + Uncapped
Permanent | Full Time
Monday to Friday: 8:00am - 6:00pm
1 in 3 Saturdays: 8:30am - 12:30pm

Our client, a busy main dealership, is looking for an experienced Service Advisor to join their established Aftersales team.
The department currently has two Service Advisors and is looking to appoint a third. With the team handling approximately 20-22 customers per day, this is an excellent opportunity for an experienced Service Advisor who is comfortable working in a fast-paced dealership environment.

Duties & Responsibilities

• Welcoming customers and providing a professional and efficient service.
• Booking vehicles into the workshop and accurately recording customer requirements.
• Managing customer expectations throughout the service and repair process.
• Liaising closely with Technicians and Workshop Control.
• Providing customers with regular updates on the progress of their vehicle.
• Identifying additional work and discussing repair requirements with customers.
• Preparing and explaining invoices to customers.
• Maximising customer satisfaction and encouraging repeat business.
• Ensuring all relevant systems and customer records are kept accurately updated.

Your Background & Skills

• Previous Service Advisor experience within a main dealership is essential.
• Experience working within a busy Aftersales environment.
• Strong customer service and communication skills.
• Excellent organisation and attention to detail.
• Confident discussing technical information and additional repair work with customers.
• Kerridge RTC experience is preferred.
• ServiceDoc experience is advantageous.
• Ability to work effectively under pressure and manage multiple customers simultaneously.
• Professional, customer-focused and commercially aware approach.

What's on Offer?

• £31,000 - £32,000 Basic Salary
• £38,000 OTE + uncapped earning potential
• Monday to Friday, 8:00am - 6:00pm
• 1 in 3 Saturday mornings, 8:30am - 12:30pm
• Potential for revised, shorter working hours in the future.
• Join an established team with a strong customer base.
• Opportunity to become the third Service Advisor within the department.

If you're an experienced main dealership Service Advisor looking for your next opportunity, we'd love to hear from you.