Service Advisor

Auto Skills UK; Shrewsbury; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Generous annual leave

Enhanced family leave

Techscheme for discounted technology

Eyecare vouchers

Smart Health 24/7 GP & wellbeing

Dental insurance

MyView PayNow

Free will writing

Flexible life assurance

Discounted gym memberships

Travel insurance

Home & technology vouchers

Retail & lifestyle discounts

Ongoing training & career development

Job summary

Auto Skills UK in Shrewsbury is seeking an experienced Service Advisor to deliver a first-class customer experience and drive workshop efficiency. You will be the first point of contact, helping to maximise aftersales performance and customer satisfaction.

The role offers a basic salary of £29,000 with an achievable OTE £35,000, working Monday to Friday plus Saturday on a rota. A supportive team and opportunities for progression are in place.

Qualifications

• Experience in delivering high-quality customer service in a fast-paced automotive dealership.
• Proven track record of upselling service plans and aftersales products.
• Familiarity with Dealer Management Systems (DMS) such as Kerridge/1Link/Pinnacle.

Responsibilities

• Book customer vehicles in for servicing, maintenance, and repairs.
• Liaise with workshop to ensure efficient loading and timely completion of work.
• Keep customers informed throughout the repair process.
• Advise customers on additional work and costs.
• Upsell service plans and aftersales products where appropriate.
• Prepare estimates, invoices and service documentation accurately.
• Deliver exceptional customer service from check-in to collection.

Skills

Customer service

Automotive industry experience

Upselling

DMS Kerridge

Communication skills

Tools

Kerridge

1Link

Pinnacle

Job description

SERVICE ADVISOR

Location: Shrewsbury

Salary: £29,000 Basic Salary | OTE £35,000

Hours: Monday to Friday, 8:00am - 6:00pm (One Early Finish Per Week) | Saturdays, 8:00am - 2:00pm on a Rota

Job Type: Full-Time, Permanent

Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your career can continue to progress? If you're an experienced Service Advisor looking to join a successful main dealership, this is an excellent opportunity to become part of a professional and supportive aftersales team. Offering a competitive salary, achievable bonus, excellent employee benefits, and genuine opportunities for career progression, this role is ideal for someone who enjoys delivering exceptional customer service in a fast-paced environment. As the first point of contact for customers, you'll play a key role in ensuring every customer receives a first-class experience while helping to maximise workshop efficiency and aftersales performance.

WHAT'S IN IT FOR YOU?

• £29,000 Basic Salary
• OTE £35,000
• Generous Annual Leave, Increasing with Length of Service
• Enhanced Family Leave
• Techscheme for Discounted Technology Purchases
• Eyecare Vouchers
• Smart Health - 24/7 GP & Wellbeing Support
• Dental Insurance
• Optional Critical Illness Cover
• MyView PayNow - Access Your Earned Pay Early
• Free Will Writing Service
• Flexible Life Assurance
• Partner Life Assurance
• Discounted Gym Memberships
• Travel Insurance
• Home & Technology Vouchers
• Retail & Lifestyle Discounts
• Ongoing Training & Career Development
• Full-Time, Permanent Position

THE ROLE

As a Service Advisor, you'll be responsible for delivering an outstanding customer experience while ensuring the efficient day-to-day operation of the service department.

Key responsibilities include:

• Booking customer vehicles in for servicing, maintenance, and repairs
• Ensuring efficient workshop loading by liaising closely with the workshop team
• Keeping customers informed throughout the repair process
• Advise customers on additional work required and associated costs
• Upselling service plans, maintenance work, and aftersales products where appropriate
• Preparing estimates, invoices, and service documentation accurately
• Working closely with Technicians to ensure vehicles are completed on time
• Delivering exceptional customer service from vehicle check-in through to collection

ABOUT YOU

We're keen to hear from candidates who can demonstrate:

• Previous experience as a Service Advisor within the automotive industry
• Experience using Kerridge, 1Link, Pinnacle, or a similar Dealer Management System (DMS)
• A proven track record of upselling additional work, service plans, and aftersales products
• Excellent communication and customer service skills
• Strong organisational skills with the ability to prioritise workload effectively
• A positive, professional, and team-focused attitude
• Full UK Manual Driving Licence (subject to licence checks)
• Right to work in the UK (sponsorship is not available)

Alternative job titles may include: Service Advisor, Senior Service Advisor, Aftersales Advisor, Customer Service Advisor, Service Reception Advisor or Automotive Service Advisor.

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