Vehicle Service Advisor — Training & Growth

Perfect Placement UK Ltd; Tewkesbury; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Competitive starting salary

Monthly performance bonuses

30 days annual leave including bankhol

Training programs incl ICE/EV

Staff vehicle discounts

Workplace pension

Career development opportunities

Job summary

Perfect Placement UK Ltd is seeking a skilled Vehicle Service Advisor to join a reputable franchise-approved dealership in Tewkesbury. This role offers a rewarding path for an experienced advisor to advance within a family-run business operating since 1984.

The position includes a competitive starting salary negotiable by experience, monthly bonuses, 30 days of leave incl. bank holidays, manufacturer-approved training (ICE & EV courses), staff vehicle discounts, and a workplace pension.

Qualifications

• Recent or current experience as a Vehicle Service Advisor or in a customer-focused role within the motor industry.
• Full UK driving licence with minimal points.
• Strong organisational skills and IT literacy.
• Experience with Kerridge/Keyloop dealership management systems is desirable but not essential.
• Individuals with a strong customer service background in the motor trade will be considered.

Responsibilities

• Greet customers professionally upon arrival at the Service Department.
• Schedule vehicles for servicing, maintenance, or repairs.
• Liaise with the workshop team to track work progress and inform customers.
• Upsell additional products and services where appropriate.
• Arrange courtesy vehicles for customers, ensuring a seamless experience.
• Keep customers updated on vehicle status and repair work.
• Provide excellent customer service, ensuring total customer satisfaction.
• Maintain accurate records and utilise dealer management systems effectively.

Skills

Customer service

Communication

IT literacy

Organisational skills

Tools

Kerridge/Keyloop

Job description

Perfect Placement UK Ltd is seeking a skilled Vehicle Service Advisor to join a reputable franchise-approved dealership in Tewkesbury. This role offers a rewarding path for an experienced advisor to advance within a family-run business operating since 1984.

The position includes a competitive starting salary negotiable by experience, monthly bonuses, 30 days of leave incl. bank holidays, manufacturer-approved training (ICE & EV courses), staff vehicle discounts, and a workplace pension.