Service Advisor

Perfect Placement UK Ltd; Sutton Coldfield; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Company pension scheme

Cycle to work scheme

On-site parking

Job summary

Perfect Placement UK Ltd in Tamworth is seeking an experienced Service Advisor to join an established automotive service centre. This full-time role suits a professional who is organised, customer-focused and keen on long-term career development within the motor trade.

You will support workshop operations, handle reception duties, quotes, bookings, invoices and parts, and deliver a professional service to every customer. Salary up to £30,000.

Qualifications

• Previous experience in a customer service or reception role is preferred.
• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities with good attention to detail.
• Confidence using computer systems and managing bookings, invoices and customer payments.
• Ability to multitask effectively within a busy automotive environment.
• Reliable, proactive and customer-focused approach as the Service Advisor
• Previous automotive industry experience would be advantageous but not essential.

Responsibilities

• As Service Receptionist, act as the first point of contact for customers in person and by telephone.
• Handle customer enquiries, discuss available services and provide accurate quotations for vehicle maintenance and repair work.
• Book vehicles into the workshop for servicing, MOTs, tyre fitting and other repairs.
• Manage customer appointments and online bookings efficiently.
• Process invoices and payments accurately as the Service Advisor
• Complete general administration, including parts purchasing, paperwork and document scanning.
• Prepare job sheets and ensure required parts are ordered in advance.
• Liaise with technicians and colleagues to ensure work is completed efficiently.
• Keep customers informed and maintain consistently high standards of customer service.

Skills

Customer service

Communication

Organisational skills

Multi-tasking

Administration

Attention to detail

Computer literacy

Tools

Booking systems

Invoice processing

Job description

We are seeking an experienced Service Advisor to join our established automotive service centre in Tamworth. This is a full-time opportunity for a professional, organised and customer-focused individual seeking long-term career development within the motor trade.

This Service Advisor / Receptionist position offers a salary of up to £30,000, working Monday to Friday with a Saturday rota. You will support the smooth operation of a busy workshop while delivering a professional service to every customer.

• Salary of up to £30,000.
• Full-time employment with long-term career development opportunities.
• Company pension scheme.
• Cycle to work scheme.
• On-site parking.
• Opportunity to work within an established automotive service centre.

Duties:

• As Service Receptionist, act as the first point of contact for customers in person and by telephone.
• Handle customer enquiries, discuss available services and provide accurate quotations for vehicle maintenance and repair work.
• Book vehicles into the workshop for servicing, MOTs, tyre fitting and other repairs.
• Manage customer appointments and online bookings efficiently.
• Process invoices and payments accurately as the Service Advisor
• Complete general administration, including parts purchasing, paperwork and document scanning.
• Prepare job sheets and ensure required parts are ordered in advance.
• Liaise with technicians and colleagues to ensure work is completed efficiently.
• Keep customers informed and maintain consistently high standards of customer service.

Requirements:

• Previous experience in a customer service or reception role is preferred.
• The successful Service Receptionist will have excellent communication and interpersonal skills.
• Strong organisational and administrative abilities, with good attention to detail.
• Confidence using computer systems and managing bookings, invoices and customer payments.
• Ability to multitask effectively within a busy automotive environment.
• Reliable, proactive and customer-focused approach as the Service Advisor
• Previous automotive industry experience would be advantageous but is not essential.

If you are an organised professional seeking a Service Advisor opportunity in Tamworth, this role offers an excellent platform to develop your career within the automotive sector.