Service Advisor

Octane Recruitment Ltd; Ruislip; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Uncapped bonus opportunities

Minimum 31 days' holiday, increasing 3

Company pension scheme

Cycle to Work scheme

Enhanced maternity leave

Employee referral programme

Training and development opportunities

Career progression in automotive after

Job summary

Octane Recruitment Ltd is recruiting for a Service Advisor to join an established main dealership in Ruislip. You will welcome customers, manage service department enquiries, book vehicles in for servicing, and liaise with workshop technicians to monitor progress. Previous automotive experience not essential; strong customer service and sales skills are required.

Full training provided. Right to work in the UK is required.

Qualifications

• Strong customer service and communication skills.
• Confidence discussing services and identifying sales opportunities.
• Good organisation and ability to manage multiple enquiries.
• Professional telephone manner and customer-focused approach.
• Willingness to learn automotive systems and service processes.
• Right to work in the UK.

Responsibilities

• Welcome customers and manage service department enquiries
• Book vehicles in for servicing, maintenance and repairs
• Explain recommended work and provide customers with updates
• Liaise with workshop technicians to monitor repair progress
• Identify opportunities to recommend relevant additional services
• Maintain accurate customer records and service documentation
• Deliver a professional customer experience from booking to vehicle collection

Skills

Customer service

Communication

Sales

Organization

Telephone manner

Job description

We are recruiting for a Service Advisor, Aftersales Advisor, Service Receptionist or Customer Service Advisor to join an established main dealership in Ruislip. Previous automotive experience is not essential, although strong customer service, communication and sales skills are required. Full training is provided. Applicants must have the right to work in the UK.

Location: Ruislip, Greater London

Ref: 31803

Service Advisor Company Benefits

• Uncapped bonus opportunities
• Minimum 31 days' holiday, increasing to 34 days with service
• Company pension scheme
• Cycle to Work scheme
• Enhanced maternity leave
• Employee referral programme
• Training and development opportunities
• Opportunity to develop a career within automotive aftersales

Responsibilities

• Welcome customers and manage service department enquiries
• Book vehicles in for servicing, maintenance and repairs
• Explain recommended work and provide customers with updates
• Liaise with workshop technicians to monitor repair progress
• Identify opportunities to recommend relevant additional services
• Maintain accurate customer records and service documentation
• Deliver a professional customer experience from booking to vehicle collection

Qualifications

• Strong customer service and communication skills
• Confidence discussing services and identifying sales opportunities
• Good organisation and ability to manage multiple enquiries
• Professional telephone manner and customer-focused approach
• Willingness to learn automotive systems and service processes
• Right to work in the UK

Previous experience as a Service Advisor, Aftersales Advisor or Service Receptionist would be advantageous but is not essential. Candidates from retail, hospitality and other customer-facing backgrounds are welcome to apply.