Service Advisor â Automotive Dealership

Holt Recruitment Group; Woolwich; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Company car

31 days annual leave

Private healthcare

Job summary

Holt Recruitment Group is recruiting on behalf of an established automotive dealership in Woolwich for a customer-focused Service Advisor to join their busy aftersales team.

Basic salary £35,525 per year with OTE £50,000+ and a company car. 31 days annual leave, private healthcare access and other benefits are included. Working hours are Monday–Friday 8:00–18:00, plus Saturday rotations and overtime payments.

Qualifications

• Previous experience as an Automotive Service Advisor, Aftersales Advisor or Service Team Manager.
• Experience working within a main dealership or automotive service environment.
• Excellent customer service and communication skills.
• Strong organisational, administrative and time-management abilities.
• The confidence to explain vehicle repairs, manage customer expectations and resolve concerns.
• A professional, proactive approach and the ability to work effectively within a busy team.

Responsibilities

• Welcome customers and provide a friendly, professional service.
• Manage the customer journey from vehicle booking through to collection and handover.
• Keep customers updated on servicing, repairs, costs and completion times.
• Explain additional work and obtain customer authorisation where required.
• Liaise with workshop technicians to coordinate jobs and maintain workshop efficiency.
• Complete service documentation and administration accurately.
• Handle customer enquiries and resolve complaints professionally.
• Ensure vehicles are prepared and ready for collection.
• Maintain high levels of customer satisfaction and build long‑term relationships.

Skills

Automotive Service Advisor

Aftersales Advisor

Service Team Manager

Customer service

Communication skills

Organisational skills

Job description

Service Advisor Automotive Dealership

Location: Woolwich, South East London

Basic Salary: £35,525 | OTE: £50,000+ | Company Car

Are you an experienced Service Advisor looking for your next opportunity within a main dealership? We are recruiting on behalf of an established automotive dealership in Woolwich for a customer-focused Service Advisor to join their busy aftersales team. This is an excellent opportunity for someone with automotive service experience who enjoys building customer relationships, delivering outstanding service and working in a professional dealership environment.

Whats on Offer:

• Basic salary of £35,525 per annum
• OTE of £50,000+ per annum
• Company car
• 31 days annual leave, including bank holidays
• Employee car ownership schemes for you and your family
• Private healthcare access and employee assistance programme
• Pension scheme and life assurance
• Retail discounts and employee referral bonuses
• Long-service awards and enhanced holiday entitlement
• Ongoing training and career development
• Additional pay for Saturday working

Working Hours:

• Monday to Friday: 8:00am–6:00pm
• Saturday: 8:00am–12:30pm, 1 in 3 Saturdays
• 45 hours per week, with Saturday hours paid in addition

Key Responsibilities:

• Welcome customers and provide a friendly, professional service.
• Manage the customer journey from vehicle booking through to collection and handover.
• Keep customers updated on vehicle servicing, repairs, costs and completion times.
• Explain additional work and obtain customer authorisation where required.
• Liaise with workshop technicians to coordinate jobs and maintain workshop efficiency.
• Complete service documentation and administration accurately.
• Handle customer enquiries and resolve complaints professionally.
• Ensure vehicles are prepared and ready for collection.
• Maintain high levels of customer satisfaction and build long‑term relationships.

What We’re Looking For:

• Previous experience as an Automotive Service Advisor, Aftersales Advisor or Service Team Manager.
• Experience working within a main dealership or automotive service environment.
• Excellent customer service and communication skills.
• Strong organisational, administrative and time‑management abilities.
• The confidence to explain vehicle repairs, manage customer expectations and resolve concerns.
• A professional, proactive approach and the ability to work effectively within a busy team.