Service Advisor

Perfect Placement UK Ltd; East Finchley; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Career progression

Supportive environment

Stable employment

Training and development

Job summary

Perfect Placement UK Ltd in Finchley, London, is seeking an experienced Service Advisor to join a reputable automotive dealership. The role focuses on delivering outstanding customer service, coordinating servicing needs, and supporting workshop operations to maintain high standards.

You will manage bookings, explain repairs clearly, and contribute to a positive dealership reputation. The position offers a Monday–Friday pattern with alternate Saturdays and opportunities for career progression

Qualifications

• Proven experience as a Service Advisor within the automotive industry
• Strong communication and customer service skills
• Knowledge of automotive terminology and repair procedures
• Reliable and able to work effectively under pressure in a busy environment
• Full UK driving licence
• A proactive approach to customer care and workshop support

Responsibilities

• Welcome customers and accurately assess their vehicle servicing needs
• Clearly explain repairs and services required to customers
• Manage workshop bookings and customer appointments efficiently
• Prepare work-in and work-out timesheets for the workshop team
• Upsell additional services to maximise workshop revenue
• Maintain high levels of customer satisfaction through professional communication
• Ensure smooth workshop operations and effective customer communication
• Contribute to the positive reputation of the dealership through excellent service

Job description

We are currently representing a reputable automotive dealership based in Finchley, London, seeking an experienced Service Advisor to join their established team. This is a unique opportunity for a dedicated professional to contribute to a well-regarded business committed to delivering exceptional customer service and maintaining high workshop standards. The Service Advisor will play a vital role in ensuring customer satisfaction, managing booking procedures, and supporting the workshop operations seamlessly.

• - Competitive salary up to £36,000 per annum
• - Monday to Friday working pattern
• - Alternate Saturdays working from 8.30am to 2.00pm
• - Opportunities for career progression within a respected dealership
• - Supportive and professional work environment
• - Stable employment within a well-established company
• - Access to ongoing training and development

Duties of a Service Advisor:

• - Welcome customers and accurately assess their vehicle servicing needs
• - Clearly explain repairs and services required to customers
• - Manage workshop bookings and customer appointments efficiently
• - Prepare work-in and work-out timesheets for the workshop team
• - Upsell additional services to maximise workshop revenue
• - Maintain high levels of customer satisfaction through professional communication
• - Ensure smooth workshop operations and effective customer communication
• - Contribute to the positive reputation of the dealership through excellent service

Requirements of a Service Advisor:

• - Proven experience as a Service Advisor within the automotive industry
• - Strong communication and customer service skills
• - Knowledge of automotive terminology and repair procedures
• - Reliable and able to work effectively under pressure in a busy environment
• - Full UK driving licence
• - A proactive approach to customer care and workshop support

If you are an experienced Service Advisor seeking a new challenge within a reputable dealership in Finchley, London, this opportunity is not to be missed. Our client values professional growth and offers a supportive environment for the right individual.