Dealership Service Advisor

KPI People Ltd; Royal Leamington Spa; Sur place; GBP 32 000 - 40 000; Plein temps

Avantages offerts par ce poste

Birthday leave

Pension

Staff discounts

Benefits platform

Annual leave 23 days

Résumé du poste

KPI People Ltd is seeking an experienced Service Advisor for a busy franchised dealership near Leamington Spa. You will greet customers, explain required work, and manage warranty and courtesy car paperwork while liaising with workshop and parts teams to ensure smooth service delivery.

The role offers a basic salary up to £30,000 with an uncapped OTE around £36,000, plus benefits including pension and staff discounts. Monday to Friday, 8:00–17:30, no weekend duties.

Qualifications

• 12 months motor trade service advisor experience.
• Full UK driving licence.

Responsabilités

• Meet and greet customers.
• Explain to customers the work due to be carried out on their vehicle.
• Accurate completion of courtesy car insurance paperwork.
• Calling customers with progress updates and advise of any work needed.
• Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
• Invoicing work carried out.
• Invoice explanation and taking payment.
• Quoting, introducing and selling of Service Plans.
• Ensuring all Warranty paperwork is correctly completed.
• Delivering the highest level of customer service at all times.

Connaissances

Motor Trade experience

Service Advisor experience

Full UK Driving Licence

Description du poste

Our client, an established, family-owned company near Lemington Spa with the reputation for being one of the UK's leading motor groups representing world renown manufactures have the requirement for an experienced Service Advisor to join their busy franchised dealership.

Our client offers you the following remuneration and benefits:

• Basic salary Up to £30,000
• OTE £36,000
• 23 days paid annual leave,
• Birthday Leave, extra paid day off to celebrate your birthday.
• Company Pension.
• Staff discounts on vehicle sales, servicing, parts and labour across their dealer network.
• Benefits Platform, discounts across a whole host of High Street partners.

As a Service Advisor your responsibilities will include:

• Meet and Greet Customers.
• Explain to customers the work due to be carried out on their vehicle.
• Accurate completion of courtesy car insurance paperwork.
• Calling customers with progress updates and advise of any work needed.
• Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
• Invoicing work carried out.
• Invoice explanation and taking payment.
• Quoting, introducing and selling of Service Plans.
• Ensuring all Warranty paperwork is correctly completed.
• Delivering the highest level of customer service at all times.

Experience, Skills & Qualifications

Essential Requirements

• 12 months Motor Trade Service Advisor experience
• Full UK Driving Licence

Desirable Requirements

• Franchised Dealership Experience
• Kerridge or Pinnacle Experience
• Remuneration & Benefits
• Basic Salary of £30,000
• On Target Earnings of £36,000 uncapped
• Great Benefits Package

Working Hours

• Monday to Friday 8am - 5.30pm only
• No weekends