Service Advisor

Perfect Placement; Rownhams; On-site; GBP 28,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

OTE £36,600+

Manufacturer accreditation (VAG)

23 days holiday

Health and welfare support

MOT & servicing discounts

Career progression

Training with manufacturer acc.

Job summary

Perfect Placement, the UK's leading automotive recruitment agency, seeks a Service Advisor for a well-established Southampton main dealer in Hampshire.

You will handle customer service, record requests, provide updates, upsell services, and manage appointments; IT literacy and experience with Pinnacle or similar DMS is advantageous. Salary starts at £28,000 with uncapped commission and an OTE around £36,600.

Qualifications

• Service Advisor within the motor trade is required.
• Strong customer service mindset and a proactive approach.
• Basic IT literacy; experience with Pinnacle or a similar DMS is advantageous.
• Confident communicator with excellent organisational skills.
• Full UK driving licence; a clean licence is preferred.

Responsibilities

• Attending to customers handing over and collecting vehicles for service or repair.
• Accurately recording customer requests and relaying these to the workshop team.
• Providing regular updates to customers during vehicle servicing.
• Costing and obtaining approval for any additional work required.
• Preparing and presenting customer invoices and related paperwork.
• Upselling relevant products and services to maximise workshop sales.
• Managing customer appointments efficiently and professionally.

Skills

Service Advisor experience

Customer service

IT literacy

Pinnacle DMS

Tools

Pinnacle DMS

Job description

We are currently seeking a Service Advisor to join a well-established, family-run dealership in Southampton, Hampshire. This is an excellent Service Advisor opportunity for motivated individuals seeking to advance their automotive career within a reputable and customer-focused environment. Our client is a respected main dealer representing a prominent automotive brand, with over 30 years of experience and a strong market presence. We are looking for a Service Advisor with previous motor trade experience or a background in customer-facing roles to complement their existing team.

Benefits:

• Competitive basic salary starting from £28,000, negotiable based on experience
• Uncapped commission with a realistic OTE of £36,600+
• Working hours: Monday to Friday, 8:00am - 6:00pm
• Only four Saturday mornings per year (8:00am - 1:00pm)
• Full training with manufacturer accreditation (VAG) and ongoing development opportunities
• 23 days holiday plus bank holidays
• Supportive management and team environment
• Access to health and welfare support programmes
• Subsidised manufacturer car purchase schemes for your family
• Discounted MOT and servicing
• Future career progression within a large group

Duties of a Service Advisor:

• Attending to customers handing over and collecting vehicles for service or repair
• Accurately recording customer requests and relaying these to the workshop team
• Providing regular updates to customers during vehicle servicing
• Costing and obtaining approval for any additional work required
• Preparing and presenting customer invoices and related paperwork
• Explaining work undertaken and recommended products such as service plans or warranties
• Upselling relevant products and services to maximise workshop sales
• Managing customer appointments efficiently and professionally

Requirements of a Service Advisor:

• Demonstrable experience as a Service Advisor within the motor trade
• Strong customer service skills and a customer-focused approach
• IT literacy; experience with Pinnacle or a similar DMS is advantageous
• Confident communicator with excellent organisational skills
• Ability to upsell and enhance customer satisfaction
• Full UK driving licence; a clean licence is preferred

Contact Kinga Csipetics, Automotive Recruitment Specialist at Perfect Placement covering Southampton and Hampshire, today to discover more about this fantastic opportunity.

Perfect Placement are the UK's Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today