Service Advisor

Allscreens Nationwide Ltd; Portsmouth; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

33 days annual leave including bankH

Retail discounts on vehicles, parts, &

Company pension

Family-friendly policies

Cycle-to-work

Health and wellbeing support

Training and career progression

Job summary

Allscreens Nationwide Ltd in Portsmouth, Hampshire, is seeking an experienced Service Advisor to join a renowned automotive dealership. You will manage the customer service experience, scheduling repairs and communicating progress while building lasting relationships.

Competitive base salary (£31,018) with uncapped on-target earnings (£40,000), 33 days of annual leave, pension, discounts on vehicles and parts, cycle-to-work, and ongoing training to support career progression within a global

Qualifications

• Proven experience as a Service Advisor within the automotive industry.
• Familiarity with dealership management systems such as Kerridge, Keyloop, or RTC is advantageous.
• Excellent communication and interpersonal skills, with a professional approach to engaging customers.
• Strong organisational skills with the ability to work effectively under pressure in a target-driven environment.
• A valid UK driving licence is essential.
• Motivated, personable attitude with a willingness to learn and develop within the role.

Responsibilities

• Act as the primary point of contact for customers throughout their service experience, ensuring professional and positive interactions.
• Efficiently schedule vehicle repairs and services, maintaining clear communication with customers and workshop personnel.
• Maintain accurate and detailed customer records within company systems.
• Promote additional services and repairs based on technician recommendations to maximise workshop revenue.
• Provide regular, transparent updates to customers regarding vehicle progress.
• Develop product knowledge through manufacturer-led training sessions.
• Build long-term customer relationships by consistently delivering exceptional service.

Job description

We are recruiting on behalf of a prestigious automotive business in Portsmouth, Hampshire, seeking an experienced Service Advisor to join their high-performing team. This is an excellent opportunity for a skilled motor trade professional to work within a renowned dealership, supporting a comprehensive service operation with a focus on delivering outstanding customer care.

• Competitive basic salary of £31,018 per annum, with an uncapped on-target earnings potential of £40,000.
• 33 days of annual leave, including bank holidays, promoting a healthy work-life balance.
• Access to exclusive retail discounts on new and used vehicles, servicing, and parts.
• Company pension scheme to support your long-term financial security.
• Industry-leading family-friendly policies.
• Cycle-to-work scheme for economical commuting.
• Health and wellbeing support, including 24/7 access to healthcare professionals.
• Opportunities for ongoing training, development, and career progression within a global automotive group.

Duties of a Service Advisor:

• Act as the primary point of contact for customers throughout their service experience, ensuring professional and positive interactions.
• Efficiently schedule vehicle repairs and services, maintaining clear communication with customers and workshop personnel.
• Maintain accurate and detailed customer records within company systems.
• Promote additional services and repairs based on technician recommendations to maximise workshop revenue.
• Provide regular, transparent updates to customers regarding vehicle progress.
• Develop product knowledge through manufacturer-led training sessions.
• Build long-term customer relationships by consistently delivering exceptional service.

Requirements of a Service Advisor:

• Proven experience as a Service Advisor within the automotive industry.
• Familiarity with dealership management systems such as Kerridge, Keyloop, or RTC is advantageous.
• Excellent communication and interpersonal skills, with a professional approach to engaging customers.
• Strong organisational skills with the ability to work effectively under pressure in a target-driven environment.
• A valid UK driving licence is essential.
• A motivated, personable attitude with a strong willingness to learn and develop within the role.