Service Advisor

Allscreens Nationwide Ltd; Southampton; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

OTE £30k+

Birthday off

30 days holiday including BH

Health & wellbeing services

Life assurance

Job summary

Allscreens Nationwide Ltd in Southampton is seeking an experienced Service Advisor to join a reputable automotive dealership. You will manage customer drop-offs, relay service needs to the workshop, and present invoices along with recommended service options.

The role offers a Monday–Friday schedule (08:00–18:00), a competitive £27,000 base with OTE £30,000+, and opportunities for progression within a large dealership group.

Qualifications

• Proven experience as a Service Advisor or in motor trade
• Excellent communication and customer service skills
• Ability to confidently upsell and suggest additional products
• IT literate, preferably with experience using CDK Drive or Kerridge systems
• Organised with strong time-management skills
• Full UK driving licence, ideally with a clean record
• Customer-focused attitude with a professional manner
• Previous experience working within franchised dealerships is preferred

Responsibilities

• Attending to customers at vehicle drop-off and collection points, ensuring a professional and friendly experience
• Taking accurate notes of customer service requirements and effectively communicating these to the workshop team
• Keeping customers updated on their vehicle’s repair or service progress
• Costing additional work recommended by technicians and securing customer approval before proceeding
• Preparing and presenting accurate invoices and related paperwork
• Explaining work undertaken and presenting suitable service products such as service plans and warranties
• Upselling service plans, warranties, and additional vehicle care options to maximise customer satisfaction and dealership profitability

Skills

Communication

Customer service

Upselling

IT literacy

Full UK driving licence

Tools

CDK Drive

Kerridge

Job description

Experienced Service Advisor Opportunity at Reputable Southampton Automotive Dealership

We are seeking an experienced Service Advisor to join a reputable automotive dealership in Southampton, Hampshire. This is a superb opportunity for a skilled Service Advisor to work within a modern, well-equipped workshop and showroom, providing exceptional customer service and supporting a successful aftersales operation. Our client values professionalism, customer satisfaction, and staff development, offering a stable and forward-looking work environment.

Benefits for the successful Service Advisor:

• - Competitive basic salary starting at £27,000 with an OTE of £30,000 or more
• - Clear progression pathways within a large, reputable dealership group
• - Monday to Friday working hours, 08:00 to 18:00, with a one-hour lunch break
• - 30 days holiday inclusive of bank holidays, plus your birthday off
• - Long service holiday entitlement
• - Access to company health and wellbeing services
• - Life assurance cover up to three times your annual salary
• - Subsidised manufacturer car purchase schemes for employees and their families
• - Discounted MOTs and servicing
• - Ongoing training and development to enhance your career

Duties of the Service Advisor:

• - Attending to customers at vehicle drop-off and collection points, ensuring a professional and friendly experience
• - Taking accurate notes of customer service requirements and effectively communicating these to the workshop team
• - Keeping customers updated on their vehicle’s repair or service progress
• - Costing additional work recommended by technicians and securing customer approval before proceeding
• - Preparing and presenting accurate invoices and related paperwork
• - Explaining work undertaken and presenting suitable service products such as service plans and warranties
• - Upselling service plans, warranties, and additional vehicle care options to maximise customer satisfaction and dealership profitability

Requirements:

• - Proven experience as a Service Advisor or in a similar motor trade role
• - Excellent communication and customer service skills
• - Ability to confidently upsell and suggest additional products
• - IT literate, preferably with experience using CDK Drive or Kerridge systems
• - Organised with strong time-management skills
• - Full UK driving licence, ideally with a clean record
• - Customer-focused attitude with a professional manner
• - Previous experience working within franchised dealerships is preferred