Service Advisor

Kemp Recruitment; Rendlesham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Annual leave

Sick pay

Pension

Referral bonus

Staff discounts

Flu jab

Tyre discount

Life assurance

Job summary

Kemp Recruitment Limited is seeking a skilled Service Advisor for a permanent, full-time position in the Rendlesham area. You will act as the key link between customers, technicians, Parts and Warranty, ensuring efficient repairs and clear communication throughout the service process.

The role supports the Service Manager, with responsibilities including handling customer inquiries, coordinating with workshop staff, and maintaining accurate records.

Qualifications

• Experience in a service department or similar customer-facing environment.
• Excellent customer service and communication skills.
• Strong administrative and organisational skills.
• Full UK driving licence required.

Responsibilities

• Support the Service Manager with day-to-day running of the department.
• Manage customer enquiries and coordinate with technicians and Parts.
• Maintain accurate records and service/warranty documentation.
• Ensure a consistently high level of customer service.

Skills

Customer service

Administrative skills

Record keeping

Communication

Organisation

Relationship building

Team player

Driving licence

Job description

Service Advisor

Rendlesham Area | Permanent | Full Time | Competitive Salary + Bonus

We are currently recruiting for an experienced and customer-focused Service Advisor to join an established Service Department in the Rendlesham Area. This is a varied role, acting as the key link between customers, technicians, Parts and Warranty, ensuring repairs and servicing are managed efficiently and customers are kept informed throughout.

Key Skills & Experience

• Previous experience within a Service Department or similar customer-facing environment.
• Experience within agricultural, construction, horticultural or automotive industries is desirable.
• Excellent customer service and communication skills.
• Strong administrative and organisational skills, with the ability to prioritise and multitask.
• Confident building relationships with new and existing customers.
• Accurate record keeping, including job cards, service records and warranty administration.
• Self-motivated, proactive and able to use your own initiative.
• Confident working in a fast-paced environment and making decisions when required.
• Team player with a positive and professional attitude.
• Comfortable working across both office and workshop environments.
• Full UK driving licence required, as occasional customer site visits may be necessary.

The Role

You will support the Service Manager with the day-to-day running of the department, manage customer enquiries, coordinate with technicians and Parts, maintain accurate records and ensure a consistently high level of customer service.

Hours: 40 hours per week, Monday–Friday,

Location: Rendlesham Area

Contract: Permanent, Full Time

Salary: £28,000 + Bonus

Benefits include:

• 32 days' annual leave including bank holidays
• company sick pay
• workplace pension
• employee referral bonus
• staff discounts
• winter flu jab service
• car tyre discount
• life assurance