Service Advisor

Perfect Placement; Yarnton; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

On-target bonus

23 days annual leave

Pension scheme

Discounts

Staff recognition rewards

Wellness programmes

Training and development

Job summary

Perfect Placement is seeking a skilled Vehicle Service Advisor for a franchise-approved commercial vehicle dealer group in Oxford. The role offers a competitive salary with a strong potential bonus and ample annual leave within a reputable, award-winning business.

Key duties include managing workshop flow, informing customers of progress, and producing accurate cost estimates while maximising service and sales opportunities. Training and development are available to advance your career.

Qualifications

• Proven experience as a Vehicle Service Advisor or similar in automotive.
• Strong organisational and IT skills; Kerridge/Keyloop experience preferred.
• Excellent communication with a customer-focused approach.
• UK driving licence with minimal points.
• Knowledge of warranty procedures; commercial vehicle experience advantageous but not essential.

Responsibilities

• Provide exceptional customer service and ensure satisfaction.
• Manage workshop loading and scheduling to optimise workflow.
• Keep customers informed of vehicle progress proactively.
• Book in vehicles to suit customer and workshop needs.
• Identify customer requirements and produce accurate cost estimates.
• Prepare detailed job cards, invoices and estimates.
• Explain work carried out and identify additional sales opportunities.
• Generate warranty job cards per manufacturer policies.
• Record all work accurately and categorise repairs.
• Liaise with Parts Department to ensure parts availability.
• Maintain knowledge of warranty procedures and liaise with manufacturers.
• Ensure high standards of customer communication throughout.

Skills

Customer service

Communication

Organisation

IT literacy

Driving licence

Tools

Kerridge/Keyloop

Job description

We are currently seeking a skilled and experienced Service Advisor to join our client's reputable franchise-approved commercial vehicle dealer group in Oxford. This is a fantastic opportunity for a dedicated professional to enhance their career within a well-established and award-winning business.

Benefits of the Service Advisor:

• Competitive basic salary of £28,050 per annum
• Performance-related bonus with on-target earnings of approximately £31,000 per year
• 23 days' annual leave plus 8 bank holidays
• Workplace pension scheme
• Access to numerous high street and retailer discounts
• Regular staff recognition rewards
• Wellness and health programmes
• Opportunities for technical training and professional development
• Long-term career advancement prospects in a multi-award-winning organisation

Duties of the Service Advisor:

• Providing exceptional customer service and ensuring customer satisfaction
• Managing workshop loading and scheduling to optimise workflow
• Keeping customers informed of vehicle progress proactively
• Booking in vehicles with flexibility to suit customer and workshop needs
• Identifying customer requirements and producing accurate, fully inclusive cost estimates
• Preparing detailed job cards, invoices, and estimates
• Explaining work carried out and identifying additional sales opportunities
• Generating warranty job cards in accordance with manufacturer policies
• Recording all work accurately and categorising repairs (retail, warranty, internal, non-chargeable)
• Liaising with the Parts Department to ensure parts availability
• Maintaining up-to-date knowledge of warranty procedures and liaising with vehicle manufacturers as required
• Ensuring high standards of customer communication throughout

Requirements of the Service Advisor:

• Proven experience as a Vehicle Service Advisor or similar role within the automotive industry
• Strong organisational and IT skills; experience with Kerridge/Keyloop preferred
• Excellent communication skills with a customer-focused approach
• Ability to deliver exemplary customer service and maximise sales opportunities
• A UK driving licence with minimal points
• Knowledge of warranty procedures and, ideally, commercial vehicle experience (advantageous but not essential)

This role offers a competitive salary, excellent benefits, and the opportunity to develop your career within a respected, award-winning company. If you meet the above criteria and are eager to take the next step as a Vehicle Service Advisor, we want to hear from you.