Service Advisor

Wollaston BMW; Oxford; On-site; GBP 29,000 - 36,000; Full time

Job summary

North Oxford Garage is seeking a Service Advisor to join our team in Oxford. You will be the main link between customers and the workshop, ensuring a friendly, efficient service during their vehicle’s visit.

The role requires strong communication, organisational skills and a customer-focused approach. Prior automotive service experience helps, but candidates with solid customer service background and an interest in the motor industry are welcome.

Qualifications

• Experience in automotive customer service is advantageous.
• Strong customer service experience is welcome, with an interest in the motor industry.

Responsibilities

• Welcome customers and discuss servicing and repair requirements.
• Book vehicles into the workshop and coordinate appointments.
• Provide clear updates on work, costs and completion times.
• Prepare accurate estimates, invoices and other service documentation.
• Liaise with technicians, parts and other departments.
• Explain additional work and obtain customer authorisation.
• Promote relevant products and services to customers.
• Handle enquiries and resolve concerns professionally.
• Maintain accurate customer and vehicle records.
• Help the department achieve customer satisfaction and commercial targets.

Skills

Customer service

Communication

Organisation

IT skills

Cost/time discussion

Calm under pressure

UK driving licence

Job description

Full-time | Permanent

£32,653 basic salary | OTE £44,653 per annumNorth Oxford Garage is looking for a confident, organised and customer-focused Service Advisor to join our busy team.

North Oxford Garage is looking for a confident, organised and customer-focused Service Advisor to join our busy team.

As the key link between our customers and workshop technicians, you will ensure every customer receives a professional, friendly and efficient service throughout their vehicle's visit.

Key responsibilities

• Welcome customers and discuss their servicing and repair requirements


• Book vehicles into the workshop and coordinate appointments


• Provide clear updates on work, costs and completion times


• Prepare accurate estimates, invoices and other service documentation


• Liaise closely with technicians, parts colleagues and other departments


• Explain any additional work identified and obtain customer authorisation


• Promote relevant products and services in a helpful, customer-focused way


• Handle enquiries and resolve concerns professionally


• Maintain accurate customer and vehicle records


• Help the department achieve its customer satisfaction and commercial targets

About You

You will be a strong communicator who enjoys helping customers and working as part of a busy team. You should be able to manage several priorities while maintaining excellent attention to detail.

Previous experience as a Service Advisor or in an automotive customer service role would be an advantage. However, we would also welcome applications from candidates with strong customer service experience and an interest in the motor industry.

The successful candidate will ideally have:

• Excellent customer service and communication skills


• A professional, positive and approachable manner


• Strong organisation and time-management skills


• Good IT and administrative abilities


• Confidence discussing work, costs and timescales with customers


• The ability to remain calm and effective in a fast-paced environment


• A full UK driving licence

Hours

• Monday to Friday: 8:00am-6:00pm


• Contracted hours: 47.5 hours per week


• Saturdays: 8:00am-1:00pm on a rota, approximately one in four

Salary

• Basic salary: £32,653 per annum


• On-target earnings: £44,653 per annum