SERVICE ADVISOR

Talent Sure Recruitment Limited; Abingdon; On-site; GBP 25,200 - 30,800; Full time

Benefits offered by this job

Monthly bonus

Upselling bonus

Staff discount on servicing

Company pension

Annual leave

Job summary

Talent Sure Recruitment Limited is pleased to present an Aftersales Service Advisor role at a busy automotive dealership near Abingdon. You will be the front-of-house link between customers and workshop, handling servicing, MOTs, and repairs with a focus on a warm, professional service.

The role offers a competitive £28,000 base salary plus a monthly bonus, full-time permanent contract, and opportunities for ongoing manufacturer and in-house training to support your career progression.

Qualifications

• Experience as a Service Advisor or in an automotive aftersales environment.
• Excellent interpersonal and communication skills.
• Strong organisational and multitasking abilities.
• Good IT and admin skills to handle bookings and databases.

Responsibilities

• Greet customers and manage vehicle service bookings.
• Record symptoms and liaise with workshop for progress.
• Keep customers informed about status and work required.
• Prepare repair estimates and obtain authorisation.
• Process invoices and handle payments securely.
• Ensure compliance with guidelines and standards.
• Build trust and long-term relationships with customers.

Skills

Customer service

Communication

Organisation

IT literacy

UK driving licence

Tools

CRM systems

Job description

Aftersales Service Advisor - Automotive

Location: Abingdon, Oxfordshire

Hours: Monday to Friday, 8:30am - 5:30pm (+1 in 4 Saturdays)

Salary: £28,000 per annum + Monthly Bonus

Contract: Full-Time, Permanent

About the Opportunity

We are pleased to be partnering with a highly respected, well‑established national motor group who are seeking a customer‑focused Aftersales Service Advisor to join their busy team at their dealership in Hereford.

In this vital front‑of‑house role, you will act as the key link between the customers and the workshop technicians. You will be responsible for ensuring a seamless, professional, and welcoming experience for every customer bringing their vehicle in for servicing, MOTs, or repairs.

This is a fantastic opportunity to join a stable, progressive business that prioritises staff development, offering structured manufacturer training and genuine opportunities for long‑term career progression.

Key Responsibilities

• Customer Welcomes: Greeting customers warmly upon arrival and managing the booking‑in process for vehicle servicing, maintenance, and MOTs.
• Consultative Liaison: Listening to customer requirements, accurately recording vehicle symptoms, and liaising directly with the workshop technicians regarding progress.
• Updates & Communication: Keeping customers fully informed throughout the day regarding their vehicle status and any required work.
• Estimating & Authorisation: Preparing clear, accurate repair estimates and obtaining customer authorisation for any additional work required.
• Administration & Payments: Managing workshop bookings efficiently, processing invoices, and handling customer payments securely.
• Process Compliance: Ensuring all manufacturer guidelines and internal company standards are strictly adhered to.
• Relationship Building: Establishing trust and long‑lasting relationships with customers through exceptional, attentive service.

What We Are Looking For

• Industry Experience: Previous experience as a Service Advisor, or within a customer‑facing automotive or aftersales environment, is highly preferred.
• Communication Skills: Outstanding interpersonal and communication skills, with a professional, confident, and positive attitude.
• Organisational Ability: Strong organisational and multitasking skills, with the ability to remain calm and efficient under pressure in a fast‑paced environment.
• IT & Admin Literacy: Good computer literacy and general administration skills to handle bookings and database systems.
• Licence Requirement: A full UK driving licence is essential for this position.

What the Business Offers

• Financial Rewards: A competitive basic salary of £28,000, complemented by an achievable monthly performance bonus and upselling bonus schemes.
• Professional Development: Ongoing manufacturer‑approved and in‑house training programs to enhance your skills.
• Career Progression: Clear pathways for internal promotion and development within a leading national automotive group.
• Staff Discounts: Highly attractive employee discounts on vehicle servicing, parts, and purchases.
• Benefits: Company pension scheme, competitive annual leave entitlement, and a friendly, collaborative workplace culture.