Service Advisor

Hollybank Trustees Ltd; Oxford; On-site; GBP 33,000 - 45,000; Full time

Job summary

North Oxford Garage in Wolvercote, Oxford, UK seeks a Service Advisor to join our busy team. You will be the link between customers and workshop technicians, ensuring professional, friendly and efficient service throughout each vehicle’s visit.

Key responsibilities include welcoming customers, booking visits, providing cost updates, and preparing invoices. A full UK driving licence is required, with 47.5 hours weekly and shift pattern noted.

Qualifications

• Strong customer service and communication skills
• Professional, positive and approachable manner
• Excellent organisation and time-management abilities
• Good IT and administrative abilities
• Confident discussing work, costs and timescales with customers
• Full UK driving licence

Responsibilities

• Welcome customers and discuss servicing and repair requirements
• Book vehicles into the workshop and coordinate appointments
• Provide clear updates on work, costs and completion times
• Prepare accurate estimates, invoices and service documentation
• Liaise with technicians, parts colleagues and other departments
• Explain additional work and obtain customer authorisation
• Promote relevant products and services in a customer-focused way
• Handle enquiries and resolve concerns professionally
• Maintain accurate customer and vehicle records
• Help the department achieve customer satisfaction and commercial targets

Job description

Location: On site / Wolvercote, Oxford, UK
job type: Permanent / Full-time
Sector and subsector: Automotive | General
AnnualFixed salary:£ 44653.00
Salary details: On-target earnings

North Oxford Garage

Full-time | Permanent

£32,653 basic salary | OTE £44,653 per annum

North Oxford Garage is looking for a confident, organised and customer-focused Service Advisor to join our busy team.

As the key link between our customers and workshop technicians, you will ensure every customer receives a professional, friendly and efficient service throughout their vehicle’s visit.

Key responsibilities

• Welcome customers and discuss their servicing and repair requirements
• Book vehicles into the workshop and coordinate appointments
• Provide clear updates on work, costs and completion times
• Prepare accurate estimates, invoices and other service documentation
• Liaise closely with technicians, parts colleagues and other departments
• Explain any additional work identified and obtain customer authorisation
• Promote relevant products and services in a helpful, customer-focused way
• Handle enquiries and resolve concerns professionally
• Maintain accurate customer and vehicle records
• Help the department achieve its customer satisfaction and commercial targets

About you

You will be a strong communicator who enjoys helping customers and working as part of a busy team. You should be able to manage several priorities while maintaining excellent attention to detail.

Previous experience as a Service Advisor or in an automotive customer service role would be an advantage. However, we would also welcome applications from candidates with strong customer service experience and an interest in the motor industry.

The successful candidate will ideally have:

• Excellent customer service and communication skills
• A professional, positive and approachable manner
• Strong organisation and time-management skills
• Good IT and administrative abilities
• Confidence discussing work, costs and timescales with customers
• The ability to remain calm and effective in a fast-paced environment
• A full UK driving licence

Hours

• Monday to Friday: 8:00am–6:00pm
• Contracted hours: 47.5 hours per week
• Saturdays: 8:00am–1:00pm on a rota, approximately one in four
• Basic salary: £32,653 per annum

If you are passionate about delivering an excellent customer experience and would like to become part of the team at North Oxford Garage, we would be delighted to hear from you.