Service Advisor

Vertu Motors; Nottingham; On-site; GBP 30,000; Full time

Job summary

A leading motor retailer in Nottingham is seeking a Service Advisor to ensure outstanding customer satisfaction and act as a relationship manager between customers and the workshop. You will handle customer expectations, upsell services, and maintain communication throughout vehicle servicing. Ideal candidates should have customer-facing experience, strong communication skills, and the ability to work in a fast-paced environment. The position offers a competitive salary of £30,000 with exceptional benefits including training opportunities and a generous leave policy.

Benefits

25 days holiday rising with length of service

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Previous customer-facing service experience is essential.
• Ability to meet targets and deadlines is important.
• Previous experience in a service advisor role is beneficial but not essential.

Responsibilities

• Act as the relationship manager between the customer and workshop.
• Ensure outstanding customer satisfaction levels.
• Set customer expectations and maintain communication throughout service.

Skills

Customer focus

Relationship maintenance

Communication skills

Ability to work in a fast-paced environment

Job description

Service Advisor

Vertu Motors, Nottingham, Nottinghamshire, NG8 5AT

Salary: 30,000.00 £ per year

Contract: Permanent

Work type: Full time

Status: NEW

Vertu SKODA Nottingham

Here at Vertu SKODA Nottingham, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.

We are offering a £30,000 basic salary plus company benefits.

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn't just about providing a service - it’s about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.

You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, upselling additional products and following up with the customer to ensure they are happy with the work carried out.

For this role, we are looking for you to have a previous customer facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.

Previous experience within the role would be beneficial but is not essential.

We are proud to be the Motor Retailer who invests more in our colleagues' personal development than any other, so if you are successful, you can look forward to ongoing training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity

Apply today to be considered for this vacancy.

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include verifying your recent employment, address, credit history and criminal record check.

We are an equal opportunity employer. ##