Service Advisor

TN United Kingdom; Norwich; On-site; GBP 30,000 - 36,000; Full time

Job summary

An established industry player is seeking an experienced Service Advisor for their Norwich branch. This role involves maximizing service profitability through effective sales techniques, ensuring customer satisfaction, and maintaining high standards of departmental administration. With a full manufacturer-backed training program and fantastic opportunities for career progression, this position is perfect for someone passionate about the automotive industry. Join a dynamic team and contribute to a professional environment that values customer care and satisfaction.

Benefits

Commission and Bonus Structure

Full Manufacturer-Backed Training Program

Career Progression Opportunities

Qualifications

• Experience in the Automotive Industry is preferred.
• Ability to handle customer complaints effectively.

Responsibilities

• Maximise service profitability through professional sales techniques.
• Ensure customer satisfaction and handle queries promptly.

Skills

Customer Service Skills

Sales Techniques

Communication Skills

Problem Solving

Automotive Knowledge

Tools

Keyloop Management System

Job description

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My client is expanding and growing their business and is looking to recruit an experienced Service Advisor for their Norwich Branch.

We offer:

– Full manufacturer-backed training program

– Fantastic opportunities for career progression.

– Commission and bonus structure.

– Basic salary of £30,000 (OTE £36,000)

As a Service Advisor, your Key Objectives will include:

– Maximising service profitability through the use of professional sales techniques

– Sell additional products, services and repair works in a professional manner

– Ensure customer awareness of all products and services available

– Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs

– Maintain effective liaison with sales, parts and workshop teams

– Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials etc are current and in first class condition.

You will ensure the highest level of customer care and satisfaction at all times:

– Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately

– Answer customer’s questions regarding technical problems in a manner that is easily understood and does not use excessive jargon, or find the appropriate member of staff to do so

– Pro-actively contact customers to update them on progress of work

– Notify customers promptly of completion of work

– Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager

You will maintain excellent standards of departmental administration:

– Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer’s driving licence are obtained (when applicable)

– Document all warranty work as per manufacturer requirements and retail policy and ensure the customer signs for all work undertaken

– Ensure compliance to all health and safety / environmental / company policies

– Undertake other tasks and responsibilities as requested by the front-of-house Service Manager

Skills and Experience Required

Previous experience in the Automotive Industry is preferred. Knowledge of Keyloop Management system would be a distinct advantage.

Hours

Monday to Friday 8:00am – 6:00pm and alternate Saturdays 8:30 – 1:00pm

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