Remote Customer Service Advisor (English-speaking)

TN United Kingdom; London; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Remote Customer Service Advisor to join their team. The ideal candidate will be enthusiastic about customer support, possess strong communication skills, and thrive in a fast-paced environment. Responsibilities include responding to inquiries, resolving issues, and maintaining detailed records. The position requires business-level fluency in English and the ability to travel to the London office bi-weekly.

Qualifications

• Business-level fluency in English required.
• Accuracy in handling inquiries and adherence to procedures.

Responsibilities

• Responding to inquiries via phone, email, and live chat.
• Handling complaints and resolving issues promptly.
• Collaborating with departments to enhance customer experience.

Skills

Communication

Attention to Detail

Problem-Solving

Job description

Remote Customer Service Advisor (English-speaking) - London

Client:

Location:

London, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

11454cc23df9

Job Views:

3

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Remote Customer Service Advisor (English-speaking) - Advertised by OA West End

Note: This position is remote, but candidates must be available to travel to the London office once every two weeks.

Contract: Permanent

Hours: 9:00am - 5:00pm (availability in GMT time zone required)

Summary:

Join our team as a Customer Service Advisor! We seek enthusiastic individuals passionate about customer support, who thrive in fast-paced environments and enjoy problem-solving.

Key Responsibilities:

• Responding to inquiries via phone, email, live chat, and in person.
• Providing accurate information about products, services, and policies.
• Handling complaints professionally and resolving issues promptly.
• Maintaining detailed records of interactions and transactions.
• Collaborating with other departments to enhance customer experience.
• Processing orders, refunds, and account changes efficiently.
• Staying updated with company policies and industry best practices.

Customer Support Channels:

• Telephone: local and toll-free services.
• Support Portal: submitting requests, accessing knowledge base, searching transactions.
• Email: handling customer queries.

Skill Requirements:

Strong Communication Skills:

• Business-level fluency in English (verbal and written).
• Clear, concise, customer-focused communication.
• Empathy and active listening skills.
• Professional written and verbal communication.

Attention to Detail:

• Accuracy in handling inquiries.
• Adherence to procedures and SOPs.
• Follow-up to ensure resolution.

Problem-Solving and Critical Thinking:

• Analytical skills for effective issue resolution.
• Ability to guide customers confidently through processes.

Office Angels is an employment agency committed to equal opportunities. We value diversity and inclusion and are happy to provide reasonable adjustments upon request.