Service Advisor

TN United Kingdom; Bury St Edmunds; On-site; GBP 27,000 - 36,000; Full time

Job summary

An established industry player is seeking an Experienced Service Advisor to join their friendly team. This role involves communicating service needs to customers, advising on repair costs, and coordinating collection arrangements. The ideal candidate will excel in customer service, build strong rapport, and confidently upsell products. If you're passionate about delivering exceptional service and thrive in a dealership environment, this opportunity is perfect for you.

Qualifications

• Experience as a Service Advisor in a garage or dealership.
• Full driving license required.

Responsibilities

• Communicate service and repair needs to customers professionally.
• Advise on estimated repair costs and work timelines.

Skills

Customer Service Skills

Communication Skills

Upselling

Tools

In-house Computer System

Job description

Job Opportunity: Vehicle Service Advisor

We are collaborating with a main dealership seeking an Experienced Service Advisor to join their friendly team.

Position Details

• Salary: £27,000 basic, depending on experience, with an OTE of £36,000
• Hours: Monday to Friday, 8:00 AM - 6:00 PM, with a 1-hour lunch break. 1 in 4 Saturdays paid at hourly rate.

Responsibilities

• Communicate service and repair needs to customers professionally
• Advise on estimated repair costs and work timelines
• Recommend additional products suited to customer needs
• Coordinate collection arrangements and timescales
• Create job cards using the in-house computer system
• Maintain accurate customer and vehicle records
• Document warranty work per manufacturer policies
• Prepare and complete invoices

Requirements

• Previous experience as a Service Advisor in a garage or dealership
• Full driving license

The ideal candidate will demonstrate excellent customer service skills, build strong rapport, and achieve high CSI scores. Confidence in upselling and maintaining professionalism with customers is essential.