Customer Service Advisor

Eurofins Scientific SE; Newmarket; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in analytical testing services seeks a Client Account Manager to ensure exceptional client experiences. This role involves managing client communications, developing relationships, and identifying growth opportunities. The ideal candidate will have strong communication skills and experience in a customer-facing role, preferably in an accredited laboratory setting.

Qualifications

• Experience in a customer-facing role, preferably in an ISO17025 accredited lab.
• Ability to manage competing priorities and work under pressure.

Responsibilities

• Be the primary point of contact for allocated accounts.
• Manage service concerns and queries according to quality system.
• Identify new opportunities for growth within allocated accounts.

Skills

Communication

Organizational Skills

Problem Solving

Education

Science degree or equivalent

Tools

MS Office

CRM

LIMS

Job description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Chemtest is part of Eurofins; we are an award winning company providing routine analytical services and bespoke specialisttestingthroughout the UK, Ireland and Europe. Our staff are employed across a number of strategically placed locations, all utilising the latest technologies. Our laboratories are UKAS accredited to ISO/IEC 17025:2005 and, where applicable the Environment Agency MCERTS Performance Standard for soils.

Job Description

Working hours - Monday to Friday 9am to 5.30pm

• Be the primary point of contact for your allocated accounts
• Provide a pivotal role linking all aspects of the business together to ensure an exceptional client experience
• Reviewing work submitted to the Laboratory to ensure it has been logged correctly and according to client requirements
• Ensure clear and timely communiucation with your clients on the progress of their projects
• Develop and maintain relationships with your allocated accounts.
• Responsible for managing all service concerns or queries in accordance with the Eurofins Chemtest Quality System
• Retain business from your allocated accounts
• Identify new opportunities for growth within your allocated accounts
• Support the onboarding of new accounts
• Responsible for renewing quotations within the Laboratory Information Management System (LIMS)
• Follow up on all quotations generated for your accounts providing clear feedback on quote conversion rates
• Update and document all client communications within Eurofins CRM system
• Maintaining an effective and dynamic knowledge base of competitors' activities within CRM
• Carry out reasonable actions and duties as required by the business
• Attend networking/ marketing and other industry events within and outside of contracted hours
• Adhere to Key Performance Indicators (KPI) set by the business
• Actively promoting the business both externally and internally
• Maintaining confidentiality
• To comply with all the Health and Safety and ISO14001 requirements of your role, and perform any other reasonable duties as required by the Eurofins Chemtest Business
• Understand to a high level of aptitude all Eurofins digital systems and tools

Qualifications

Qualifications:-

• Science degree or equivalent (Desirable)

Skills/Experience: -

• Experience working in a customer facing role, preferably within an ISO17025 accredited laboratory and/or within the environmental sectorExcellent communication skills (written & oral)
• Highly Organised
• Experience of solving problemsAbility to work under pressure
• Ability to successfully manage competing priorities.
• Experience of working in a fast-paced, target driven environment
• MS Office – Intermediate
• CRM and LIMS (Desirable)
• Experience of account management (desirable)

Key Attributes: -

• Action orientated
• Highly motivated
• Excellent organisational Skills
• Professional Relationship Management
• Results Focus
• High energy
• Accountable
• High degree of personal integrity

Additional Information

What Happens Next

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit, you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.

Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.

Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.

We support your development!Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

Weembracediversity!Eurofins network of companies believe in strength and innovation through diversity, being anEqual Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!