Remote Customer Service Advisor (English-speaking)

Office Angels; London; Remote; GBP 25,000 - 35,000; Full time

Job summary

Join a leading agency as a Remote Customer Service Advisor, where you will provide exceptional support to customers through various channels. You will thrive in a fast-paced environment, solving problems and ensuring customer satisfaction. This role requires strong communication skills and attention to detail, with opportunities for professional growth.

Qualifications

• Business-level fluency in English, both verbal and written.
• Diligent follow-up to ensure cases are fully resolved.

Responsibilities

• Responding to customer inquiries via phone, email, and live chat.
• Handling complaints professionally and working towards timely resolutions.
• Collaborating with other departments to improve customer experience.

Skills

Communication

Empathy

Problem-Solving

Attention to Detail

Job description

Remote Customer Service Advisor (English-speaking)

Join to apply for the Remote Customer Service Advisor (English-speaking) role at Office Angels

This range is provided by Office Angels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

REMOTE Customer Service Advisor (English-speaking) *Advertised by OA West End

**This is a remote position, but candidates must be available to travel to the client's London office once every two weeks**

Contract: Permanent

Hours: 9:00am - 5:00pm (candidates must be available to work in the following time-zones: GMT, GMT+1)

Summary:

Join our dynamic team as a Customer Service Advisor! We are looking for enthusiastic individuals who are passionate about helping customers and providing top-notch support. If you thrive in a fast-paced environment and enjoy solving problems, this role is perfect for you!

Key Responsibilities:

• Responding to customer inquiries via phone, email, live chat, and in-person interactions.
• Providing accurate information about products, services, and company policies.
• Handling complaints professionally and working towards timely resolutions.
• Maintaining detailed records of customer interactions and transactions.
• Collaborating with other departments to improve customer experience.
• Processing orders, refunds, and account modifications efficiently.
• Keeping up to date with company updates, policies, and industry best practices.

Customer Support Channels:

You will engage with customers through various channels, including:

• Telephone - local and toll-free telephone services tailored to market needs.
• Support Portal - where customers can submit requests, access knowledge base articles, and search transaction records.
• Email - providing a reliable channel for customer queries.

Skill Requirements:

To excel in this role, you should possess:

Strong Communication Skills:

• Business-level fluency in English, both verbal and written.
• Clear and concise customer-centric communication.
• Empathy and active listening abilities.
• Professional written and verbal communication.

Attention to Detail:

• Accuracy in handling transaction inquiries.
• Adherence to procedures and Standard Operating Procedures (SOPs).
• Diligent follow-up to ensure cases are fully resolved.

Problem-Solving and Critical Thinking:

• Analytical skills to resolve issues effectively.
• Ability to guide customers through processes with confidence.

Office Angels is an employment agency. We are an equal opportunities employer committed to diversity and inclusion. We respect and value people of all backgrounds and abilities. If you require reasonable adjustments, please let us know, and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and a business for temporary workers. We are an Equal Opportunities Employer.

By applying, your details will be submitted to Office Angels. Our Candidate Privacy Statement is available on our website.