Service Advisor

Driven Motor Jobs Limited; Norwich; On-site; GBP 17,100 - 20,900; Full time

Job summary

A reputable service center located in Norwich is seeking an experienced Automotive Service Advisor. This full-time, permanent position offers a salary of £19,000 plus a £3,000 bonus. Responsibilities include managing workshop loads, upselling parts and accessories, and ensuring excellent customer service. Ideal candidates should have previous experience and a full UK driving license. Join this professional team to enhance your career in the motor trade.

Qualifications

• Previous experience as a Service Advisor.
• Full UK driving licence is essential.
• Sets high standards and can deliver results.

Responsibilities

• Manage workshop load (hours booked).
• Consistently upsell parts and accessories.
• Achieve excellent CSI and Mystery Shopper results.
• Deal with customer complaints.
• Maintain a high level of customer retention.
• Collaborate well within a team.

Skills

Good communicator

Well organised

Ability to upsell

Customer complaint handling

Job description

Automotive Service Advisor – Norfolk

Location: Norwich, Norfolk. Salary: £19,000 plus £3,000 bonus. Term: Full time, permanent. Hours: 8.00–6.00 Monday to Friday & 1 in 4 Saturdays.

Driven Motor Jobs are looking for a Service Advisor for their client who is a well established service centre, offering a highly competitive package and fantastic benefits.

As a Service Advisor within this organisation you will receive all the usual benefits working for a professional franchised business.

Responsibilities

• Manage workshop load (hours booked).
• Consistently upsell parts and accessories.
• Achieve an excellent CSI and Mystery Shopper results.
• Deal with customer complaints.
• Maintain an excellent level of customer retention.
• Work well within a team across all departments.

Qualifications

Previous experience as a Service Advisor. Good communicator, well organised, sets high standards and can deliver results. A full UK driving licence is essential.

How to Apply

Submit your up‑to‑date CV, ensuring you include all your contact details – mobile phone number, postcode and your email address. Your details will not be sent to any of our client’s without your permission.

To apply please email your CV to Shelley Ford at Driven Motor Jobs, 01603 717858.

Driven Motor Jobs – your next Motor Trade job.