Automotive Service Advisor | £19k+£3k Bonus

Driven Motor Jobs Limited; Norwich; On-site; GBP 17,100 - 20,900; Full time

Job summary

A reputable service center located in Norwich is seeking an experienced Automotive Service Advisor. This full-time, permanent position offers a salary of £19,000 plus a £3,000 bonus. Responsibilities include managing workshop loads, upselling parts and accessories, and ensuring excellent customer service. Ideal candidates should have previous experience and a full UK driving license. Join this professional team to enhance your career in the motor trade.

Qualifications

• Previous experience as a Service Advisor.
• Full UK driving licence is essential.
• Sets high standards and can deliver results.

Responsibilities

• Manage workshop load (hours booked).
• Consistently upsell parts and accessories.
• Achieve excellent CSI and Mystery Shopper results.
• Deal with customer complaints.
• Maintain a high level of customer retention.
• Collaborate well within a team.

Skills

Good communicator

Well organised

Ability to upsell

Customer complaint handling

Job description

A reputable service center located in Norwich is seeking an experienced Automotive Service Advisor. This full-time, permanent position offers a salary of £19,000 plus a £3,000 bonus. Responsibilities include managing workshop loads, upselling parts and accessories, and ensuring excellent customer service. Ideal candidates should have previous experience and a full UK driving license. Join this professional team to enhance your career in the motor trade.