(KM25) service advisor

Pembrook Resourcing; Camberley; On-site; GBP 30,000 - 36,000; Full time

Job summary

Pembrook Resourcing in Camberley is seeking an experienced Service Advisor for a busy automotive service environment. You will manage customers through the service journey, book workshops, and ensure clear progress updates while maximising service-plan opportunities.

The role operates Monday to Friday, 8:00am–6:00pm with a strong earning opportunity and no weekend work. A professional, customer-focused approach is essential.

Qualifications

• Previous experience as an Automotive Service Advisor.
• Strong customer service and communication skills.
• Good understanding of Service and Aftersales operations.
• Confident working in a busy, target-driven environment.

Responsibilities

• Manage customers throughout the service and repair journey.
• Book vehicles into the workshop and manage customer requirements.
• Provide clear updates on vehicle progress, additional work and completion times.
• Liaise closely with Technicians and the Workshop team.
• Prepare accurate estimates and invoices where required.
• Identify and maximise appropriate additional sales opportunities, including service plans.
• Maintain excellent levels of customer satisfaction throughout the process.

Skills

Customer service

Communication

Upselling

Aftersales operations

Job description

CAMBERLEY | £30,000 BASIC | £36,000 OTE + SERVICE PLAN COMMISSION | MONDAY-FRIDAY

a Great Opportunity For An Experienced Service Advisor

Looking for a Monday-Friday Service Advisor role with a strong earning opportunity and no weekend working?

This Camberley opportunity offers a £30,000 basic salary with OTE of around £36,000, plus additional commission for service plans — giving you another opportunity to increase your earnings.

THE OPPORTUNITY

• £30,000 basic salary
• £36,000 OTE
• Additional commission on service plans
• Monday-Friday
• 8:00am-6:00pm
• 1-hour lunch
• No weekend working
• Opportunity to increase earnings through additional service-plan commission

We're looking for an experienced Service Advisor to join an established automotive business in Camberley.

You'll be working Monday to Friday in a customer-focused Aftersales environment, managing customers throughout the service and repair process while maximising every opportunity to deliver a great customer experience.

THE ROLE

• Manage customers throughout the service and repair journey.
• Book vehicles into the workshop and manage customer requirements.
• Provide clear updates on vehicle progress, additional work and completion times.
• Liaise closely with Technicians and the Workshop team.
• Prepare accurate estimates and invoices where required.
• Identify and maximise appropriate additional sales opportunities, including service plans.
• Maintain excellent levels of customer satisfaction throughout the process.

WHAT WE'RE LOOKING FOR

You’ll need

• Previous experience as an Automotive Service Advisor.
• Strong customer service and communication skills.
• Good understanding of Service and Aftersales operations.
• Confident working in a busy, target-driven environment.
• Professional and organised approach.
• It would be great if you also have
• Previous main dealership experience.
• Experience working with service plans and additional sales.
• Strong upselling and customer retention skills.
• Experience using automotive dealer management systems.